OVERVIEW
We are DKC, also known as Designer Kids Club, and we operate the website and marketplace www.designerkidsclub.com. Designer Kids Club Ltd is a company registered in the United Kingdom under company number 15507491 and is owned by our holding company, Designer Kids Club Group Ltd (company number 16121764). Our registered office address is 167-169 Great Portland Street, 5th Floor, London, England, W1W 5PF. Our VAT number is 471516494. Our EORI number is GB471516494000.
DKC and the DKC logo are trademarks of Designer Kids Club Ltd and are registered in numerous jurisdictions around the world.
© Copyright 2024 Designer Kids Club. All rights reserved.
®️ DKC Trademark Registration UK00004043949
If you wish to contact us, you can reach our team on 03303830046 or by emailing us at hello@designerkidsclub.com.
Throughout the site, the terms “we”, “us”, “our” and “DKC” refer to Designer Kids Club. Designer Kids Club offers this website, including all information, tools and services available from this site to you, the user, conditioned upon your acceptance of all terms, conditions, policies and notices stated here.
By visiting our site and/or purchasing something from us, you engage in our “Service” and agree to be bound by the following terms and conditions (“Website Terms of Service”, “Terms”), including those additional terms and conditions and policies referenced herein and/or available by hyperlink. These Terms of Service apply to all users of the site, including without limitation users who are browsers, vendors, customers, merchants and/or contributors of content.
Please read these Terms of Service carefully before accessing or using our website. By accessing or using any part of the site, you agree to be bound by these Terms of Service. If you do not agree to all the terms and conditions of this agreement, then you may not access the website or use any services. If these Terms of Service are considered an offer, acceptance is expressly limited to these Terms of Service.
Any new features or tools which are added to the current store shall also be subject to the Terms of Service. You can review the most current version of the Terms of Service at any time on this page. We may update or replace any part of these Terms of Service by posting the revised version on our website. It is your responsibility to check this page periodically for changes. Your continued use of or access to the website following the posting of any changes constitutes acceptance of those changes.
Our store is hosted on GoDaddy.com. Our platform is custom built, which allows us to provide you with an extended range of online e-commerce services and products.
SECTION 1 - ONLINE STORE TERMS
By agreeing to these Terms of Service, you represent that you are at least the age of majority in your state or province of residence, or that you are the age of majority in your state or province of residence and you have given us your consent to allow any of your minor dependents to use this site.
You may not use our products for any illegal or unauthorized purpose nor may you, in the use of the Service, violate any laws in your jurisdiction (including but not limited to copyright laws).
You must not transmit any worms or viruses or any code of a destructive nature.
A breach or violation of any of the Terms will result in an immediate termination of your Services.
SECTION 2 - GENERAL CONDITIONS
We reserve the right to refuse service to anyone for any reason at any time.
You understand that your content (not including credit card information) may be transferred unencrypted and involve (a) transmissions over various networks, and (b) changes to conform and adapt to technical requirements of connecting networks or devices. Credit card information is always encrypted during transfer over networks.
You agree not to reproduce, duplicate, copy, sell, resell or exploit any portion of the Service, use of the Service or access to the Service, or any contact on the website through which the Service is provided, without express written permission from us.
The headings used in this agreement are included for convenience only and will not limit or otherwise affect these Terms.
SECTION 3 - ACCURACY, COMPLETENESS AND TIMELINESS OF INFORMATION
We are not responsible if information made available on this site is not accurate, complete or current. The material on this site is provided for general information only and should not be relied upon or used as the sole basis for making decisions without consulting primary, more accurate, more complete or more timely sources of information. Any reliance on the material on this site is at your own risk.
This site may contain certain historical information. Historical information is not current and is provided for your reference only. We reserve the right to modify the contents of this site at any time, but we have no obligation to update any information on our site. You agree that it is your responsibility to monitor changes to our site.
SECTION 4 - MODIFICATIONS TO THE SERVICE AND PRICES
Prices for our products are subject to change without notice.
We reserve the right at any time to modify or discontinue the Service (or any part or content thereof) without notice.
We shall not be liable to you or to any third party for any modification, price change, suspension or discontinuance of the Service.
SECTION 5 - PRODUCTS OR SERVICES
Certain products or services may be available exclusively online through the website. These products or services may have limited quantities and are subject to return or exchange only according to our Returns Policy. Some items are not eligible for returns or exchanges. These will be clearly advertised as non-returnable and/or non-refundable. These tend to be products that we sell on behalf of private sellers and VIP consignments.
We have made every effort to display as accurately as possible the colours and images of our products that appear in the store. We cannot guarantee that your computer monitor's display of any colour will be accurate.
We reserve the right, but are not obligated, to limit the sales of our products or Services to any person, geographic region or jurisdiction. We may exercise this right on a case-by-case basis. We reserve the right to limit the quantities of any products or services that we offer. All descriptions of products or product pricing are subject to change at any time without notice, at our sole discretion. We reserve the right to discontinue any product at any time. Any offer for any product or service made on this site is void where prohibited.
We do not warrant that the quality of any products, services, information or other material purchased or obtained by you will meet your expectations, or that any errors in the Service will be corrected.
SECTION 5.1 CONSUMER RIGHTS, RETURNS & CANCELLATION (STATUTORY RIGHTS
Nothing in these Terms affects your statutory rights under the Consumer Rights Act 2015 or the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013.
Right to Cancel (Cooling-Off Period)
If you purchase an item from DKC as a consumer, you have the legal right to cancel your order within 14 days after the date you receive the item. You must notify us of your decision to cancel within this period.
You then have a further 14 days to return the item to us.
Goods Excluded From the Right to Cancel
Certain categories of goods are exempt from the legal right to cancel, including but not limited to:
• Items that are sealed for hygiene reasons where the seal has been broken
• Personalised or customised items
• Items that by their nature cannot be returned
Any such exclusions will be clearly stated on the relevant product page.
Returns Under Our Returns Policy
In addition to your statutory rights, we offer a Returns Policy which may give you additional or alternative rights to return items. This policy sits alongside your statutory rights and does not replace them.
Condition of Returned Goods
You are responsible for taking reasonable care of the goods while they are in your possession. You may inspect the goods as you would in a retail store, but any diminished value caused by handling beyond what is reasonably necessary may be deducted from your refund.
Refunds
Where you cancel in accordance with your statutory rights, you will receive a refund of the price paid for the item and the standard delivery cost (if applicable). Refunds will be processed using the same payment method you used for the original purchase, unless otherwise agreed.
Faulty Goods
If a product is faulty, misdescribed or otherwise not in conformity with your consumer rights, you are entitled to a repair, replacement or refund in accordance with the Consumer Rights Act 2015.
This applies whether the item is new, preloved, consigned, or sold through our marketplace.
SECTION 5.2 – CREDIT, WALLET BALANCES & PROMOTIONAL CODES
DKC Credit & Wallet Balances
Where you receive DKC credit (including consignment earnings, rental returns, goodwill credit or promotional credit):
• Credit has no cash value and cannot be exchanged for cash.
• Credit may only be used on eligible purchases on the DKC platform.
• Credit cannot be transferred between accounts unless expressly permitted.
• Expiry dates (where applicable) will be stated in your account.
Promotional Codes
Promotional codes and offers:
• Must be used within the stated validity period;
• Cannot be used in conjunction with other promotions unless stated;
• Cannot be applied retrospectively to previous purchases;
• May exclude specific products or categories.
If a promo code is misused or used fraudulently, DKC may cancel the order or revoke the discount.
SECTION 5.3 – PRICING ERRORS & OBVIOUS MISTAKES
Despite our best efforts, pricing or product information may occasionally be incorrect.
If we discover an error in the price or description of a product you ordered:
- We are not obliged to accept or fulfil an order for an item that has been advertised at an incorrect price.
- We may cancel the order and refund any amounts already paid.
- If the correct price is higher than the price displayed, we will contact you to confirm whether you wish to proceed at the correct price.
SECTION 6 - ACCURACY OF BILLING AND ACCOUNT INFORMATION
We reserve the right to refuse any order you place with us. We may, in our sole discretion, limit or cancel quantities purchased per person, per household or per order. These restrictions may include orders placed by or under the same customer account, the same credit card, and/or orders that use the same billing and/or shipping address.
In the event that we make a change to or cancel an order, we may attempt to notify you by contacting the email and/or billing address or phone number provided at the time the order was made. We reserve the right to limit or prohibit orders that, in our sole judgement, appear to be placed by dealers, resellers or distributors.
You agree to provide current, complete and accurate purchase and account information for all purchases made at our store. You agree to promptly update your account and other information, including your email address and credit card numbers and expiry dates, so that we can complete your transactions and contact you as needed.
For more detail, please review our Returns Policy.
SECTION 7 - OPTIONAL TOOLS
We may provide you with access to third-party tools over which we neither monitor nor have any control nor input.
You acknowledge and agree that we provide access to such tools “as is” and “as available” without any warranties, representations or conditions of any kind and without any endorsement. We shall have no liability whatsoever arising from or relating to your use of optional third-party tools.
Any use by you of optional tools offered through the site is entirely at your own risk and discretion, and you should ensure that you are familiar with and approve of the terms on which tools are provided by the relevant third-party provider(s).
We may also, in the future, offer new services and/or features through the website (including the release of new tools and resources). Such new features and/or services shall also be subject to these Terms of Service.
SECTION 8 - THIRD-PARTY LINKS
Certain content, products and services available via our Service may include materials from third parties.
Third-party links on this site may direct you to third-party websites that are not affiliated with us. We are not responsible for examining or evaluating the content or accuracy, and we do not warrant and will not have any liability or responsibility for any third-party materials or websites, or for any other materials, products or services of third parties.
We are not liable for any harm or damages related to the purchase or use of goods, services, resources, content or any other transactions made in connection with any third-party websites. Please review carefully the third party’s policies and practices, and make sure you understand them before you engage in any transaction. Complaints, claims, concerns or questions regarding third-party products should be directed to the third party.
SECTION 9 - USER COMMENTS, FEEDBACK AND OTHER SUBMISSIONS
If, at our request, you send certain specific submissions (for example contest entries) or, without a request from us, you send creative ideas, suggestions, proposals, plans or other materials, whether online, by email, by postal mail or otherwise (collectively, “comments”), you agree that we may, at any time, without restriction, edit, copy, publish, distribute, translate and otherwise use in any medium any comments that you forward to us. We are and shall be under no obligation (1) to maintain any comments in confidence, (2) to pay compensation for any comments, or (3) to respond to any comments.
We may, but have no obligation to, monitor, edit or remove content that we determine in our sole discretion is unlawful, offensive, threatening, libellous, defamatory, pornographic, obscene or otherwise objectionable, or that violates any party’s intellectual property or these Terms of Service.
You agree that your comments will not violate any right of any third party, including copyright, trademark, privacy, personality or other personal or proprietary right. You further agree that your comments will not contain libellous or otherwise unlawful, abusive or obscene material, or contain any computer virus or other malware that could in any way affect the operation of the Service or any related website. You may not use a false email address, pretend to be someone other than yourself or otherwise mislead us or third parties as to the origin of any comments. You are solely responsible for any comments you make and their accuracy. We take no responsibility and assume no liability for any comments posted by you or any third party.
SECTION 10 - PERSONAL INFORMATION
Your submission of personal information through the store is governed by our Privacy Policy. To view our Privacy Policy, please see the Privacy Policy page on our website.
Your Right to Erasure & Account Deletion
You may request deletion of your account and personal information at any time.
When we process a deletion request, we remove:
• Account profile and login details
• Wardrobe items, valuations, preferences, search history
• Communications and app personalisation
• Any data no longer needed for legal purposes
We may retain certain information where required by law, including:
• Order history and invoices
• Payment and tax records
• Fraud prevention and chargeback logs
These are securely stored and never used for marketing.
Deletion timeline: 5–10 business days
Identity verification: may be required
Active transactions: must be completed before deletion
You may request deletion through:
• Our Delete Account page: https://designerkidsclub.com/pages/delete-account-submission
• Emailing us at hello@designerkidsclub.com
• Via your account, under Personal Details, by selecting “Delete my account”
Once deleted, accounts cannot be recovered.
SECTION 11 - ERRORS, INACCURACIES AND OMISSIONS
Occasionally, there may be information on our site or in the Service that contains typographical errors, inaccuracies or omissions that may relate to product descriptions, pricing, promotions, offers, product shipping charges, transit times and availability. We reserve the right to correct any errors, inaccuracies or omissions, and to change or update information or cancel orders if any information in the Service or on any related website is inaccurate at any time, without prior notice (including after you have submitted your order).
We undertake no obligation to update, amend or clarify information in the Service or on any related website, including, without limitation, pricing information, except as required by law. No specified update or refresh date applied in the Service or on any related website should be taken to indicate that all information in the Service or on any related website has been modified or updated.
SECTION 12 - PROHIBITED USES
In addition to other prohibitions as set forth in the Terms of Service, you are prohibited from using the site or its content:
(a) for any unlawful purpose;
(b) to solicit others to perform or participate in any unlawful acts;
(c) to violate any international, federal, provincial or state regulations, rules, laws or local ordinances;
(d) to infringe upon or violate our intellectual property rights or the intellectual property rights of others;
(e) to harass, abuse, insult, harm, defame, slander, disparage, intimidate or discriminate based on gender, sexual orientation, religion, ethnicity, race, age, national origin or disability;
(f) to submit false or misleading information;
(g) to upload or transmit viruses or any other type of malicious code that will or may be used in any way that will affect the functionality or operation of the Service or of any related website, other websites or the Internet;
(h) to collect or track the personal information of others;
(i) to spam, phish, pharm, pretext, spider, crawl or scrape;
(j) for any obscene or immoral purpose; or
(k) to interfere with or circumvent the security features of the Service or any related website, other websites or the Internet.
We reserve the right to terminate your use of the Service or any related website for violating any of the prohibited uses.
SECTION 13 - DISCLAIMER OF WARRANTIES; LIMITATION OF LIABILITY, IP/COPYRIGHT
We do not guarantee, represent or warrant that your use of our Service will be uninterrupted, timely, secure or error free.
We do not warrant that the results that may be obtained from the use of the Service will be accurate or reliable.
You agree that from time to time we may remove the Service for indefinite periods of time or cancel the Service at any time, without notice to you.
You expressly agree that your use of, or inability to use, the Service is at your sole risk. The Service and all products and services delivered to you through the Service are (except as expressly stated by us) provided “as is” and “as available” for your use, without any representation, warranties or conditions of any kind, either express or implied, including all implied warranties or conditions of merchantability, merchantable quality, fitness for a particular purpose, durability, title and non-infringement.
In no case shall DKC, our directors, officers, employees, affiliates, agents, contractors, interns, suppliers, service providers or licensors be liable for any injury, loss, claim or any direct, indirect, incidental, punitive, special or consequential damages of any kind, including, without limitation, lost profits, lost revenue, lost savings, loss of data, replacement costs or any similar damages, whether based in contract, tort (including negligence), strict liability or otherwise, arising from your use of any part of the Service or any products procured using the Service, or for any other claim related in any way to your use of the Service or any product, including, but not limited to, any errors or omissions in any content, or any loss or damage of any kind incurred as a result of the use of the Service or any content (or product) posted, transmitted or otherwise made available via the Service, even if advised of their possibility. Because some jurisdictions do not allow the exclusion or limitation of liability for consequential or incidental damages, in such jurisdictions our liability shall be limited to the maximum extent permitted by law.
DKC is not partnered or affiliated with any of the brands mentioned and displayed on collateral, communications or items sold, bought, hired, authenticated or sourced on or through our website, unless explicitly stated.
Our authentication is performed independently by DKC and our partners.
SECTION 14 - INDEMNIFICATION
You agree to indemnify, defend and hold harmless DKC and our parent, subsidiaries, affiliates, partners, officers, directors, agents, contractors, licensors, service providers, subcontractors, suppliers, interns and employees from any claim or demand, including reasonable attorneys’ fees, made by any third party due to or arising out of your breach of these Terms of Service or the documents they incorporate by reference, or your violation of any law or the rights of a third party.
SECTION 15 - SEVERABILITY
In the event that any provision of these Terms of Service is determined to be unlawful, void or unenforceable, such provision shall nonetheless be enforceable to the fullest extent permitted by applicable law, and the unenforceable portion shall be deemed to be severed from these Terms of Service; such determination shall not affect the validity and enforceability of any other remaining provisions.
SECTION 16 - TERMINATION
The obligations and liabilities of the parties incurred prior to the termination date shall survive the termination of this agreement for all purposes.
These Terms of Service are effective unless and until terminated by either you or us. You may terminate these Terms of Service at any time by notifying us that you no longer wish to use our Services, or when you cease using our site.
If, in our sole judgement, you fail, or we suspect that you have failed, to comply with any term or provision of these Terms of Service, we may terminate this agreement at any time without notice, and you will remain liable for all amounts due up to and including the date of termination, and/or we may accordingly deny you access to our Services (or any part thereof).
SECTION 17 - ENTIRE AGREEMENT
The failure of us to exercise or enforce any right or provision of these Terms of Service shall not constitute a waiver of such right or provision.
These Terms of Service and any policies or operating rules posted by us on this site or in respect to the Service constitute the entire agreement and understanding between you and us and govern your use of the Service, superseding any prior or contemporaneous agreements, communications and proposals, whether oral or written, between you and us (including, but not limited to, any prior versions of the Terms of Service).
Any ambiguities in the interpretation of these Terms of Service shall not be construed against the drafting party.
SECTION 18 - GOVERNING LAW
These Terms of Service and any separate agreements whereby we provide you Services are governed by and construed in accordance with the laws of England and Wales.
The courts of England and Wales shall have exclusive jurisdiction over any dispute relating to these Terms or your use of the Service.
Nothing in these Terms shall affect your statutory rights as a consumer under the laws of England and Wales.
SECTION 19 - CHANGES TO TERMS OF SERVICE
You can review the most current version of the Terms of Service at any time on this page.
We reserve the right, at our sole discretion, to update, change or replace any part of these Terms of Service by posting updates and changes to our website. It is your responsibility to check our website periodically for changes. Your continued use of or access to our website or the Service following the posting of any changes to these Terms of Service constitutes acceptance of those changes.
SECTION 20 - CONTACT INFORMATION
Questions about the Terms of Service should be sent to us at hello@designerkidsclub.com.
SECTION 21 - INTELLECTUAL PROPERTY RIGHTS
Our Intellectual Property Rights
We own our intellectual property. You may only use the Service as authorised in this agreement and you may not copy, modify or otherwise use our name and logo except as permitted.
DKC retains all rights to our intellectual property. This includes the Service Content (as defined in this section) as well as the DKC name, logos, product or service names, slogans, trade dress and any trademarks or service marks (“DKC Trademarks”).
All Content on the Service, including its look and feel (“Service Content”), is owned by DKC or its licensors and is protected by copyright, patent, trademark, trade secret or other proprietary rights and laws. You agree you will not copy, modify, scrape, distribute, create derivative works from or otherwise use the Service Content unless explicitly authorised by this agreement. Any use of the Service, including the Service Content, other than as specifically authorised herein is strictly prohibited.
All goodwill generated from the use of DKC Trademarks will inure to our exclusive benefit. Any rights not expressly granted herein are reserved by DKC. Other company, product and service names and logos used and displayed via the Service are the property of their respective owners. Reference to any products, services, processes or other information by company, product or service names and logos does not constitute or imply endorsement, sponsorship or recommendation by us.
DKC and the DKC logo are trademarks of Designer Kids Club Ltd and are registered in numerous jurisdictions around the world.
© Copyright 2024 Designer Kids Club. All rights reserved.
®️ DKC Trademark Registration UK00004043949
NOTICE AND TAKEDOWN
The DKC Notice and Takedown form allows owners of intellectual property rights to notify DKC of alleged infringements of their rights. DKC aims to deal with notifications of intellectual property infringements expeditiously by removing or disabling access to the allegedly infringing content, if appropriate. Completing this form is the quickest way for us to address your concerns. Once you have submitted your notification, we will investigate the matter as a priority and be in touch with you as soon as possible.
ANTI-MONEY LAUNDERING POLICY
DKC is committed to ensuring that it has adequate controls to counter money laundering and terrorist financing activities, in accordance with the Money Laundering, Terrorist Financing & Transfer of Funds (Information on the Payer) Regulations 2017 and any subsequent amendments.
HOW WE MANAGE RISK
Risk Assessment
The Money Laundering Regulations require us to risk assess our business relationships in order to understand our customers and identify behaviour and circumstances that may indicate a higher risk of money laundering and terrorist financing. DKC has undertaken and documented a thorough risk assessment, and we have implemented appropriate policies and procedures to minimise this risk.
Training
DKC is committed to staff training in anti-money laundering legislation to ensure our team is aware of the risks of money laundering and terrorist financing, the relevant legislation and their responsibilities under that legislation, and that they are fully trained in our procedures and in how to identify and deal with potential money laundering or terrorist financing. This training is delivered to new employees as part of the onboarding process and via ongoing group training sessions and communications thereafter.
Auditing
Documented compliance audits are carried out at regular intervals. All customer due diligence is carried out at a geographical level that is approved by a centralised administration department on a regular basis, before the business relationship with the client or counterparty to the transaction commences. Any remedial action and/or further training required is identified and implemented in a timely fashion.
CUSTOMER DUE DILIGENCE (CDD) MEASURES
The Individual
Adherence to the approved due diligence identification procedures on every occasion will mitigate the risks of our business being used to launder money or fund terrorism. For this purpose, we may use a third-party electronic verification solution which uses next-generation technology to verify the identity of an individual and the authenticity of the identity document provided. Proof of ownership (where relevant) is also carried out electronically as part of our standard CDD process. Where the electronic verification process is unsuccessful or inconclusive, we will collect documents, as stipulated within the current regulatory guidance.
A Company or Other Legal Structure
For customers who are not private individuals, such as corporate customers and private companies, we will take all reasonable steps to identify the ultimate owner and all beneficial owners and carry out CDD on those individuals identified, as described above. We will also obtain and hold on file official/company documents, as detailed below.
A company (including a UK LLP) which is not listed on a regulated market such as the London Stock Exchange:
- Copy of the Certificate of Incorporation
- Copy of the most recent filed audited accounts
- Details of the current company officers (directors, company secretary and shareholders)
A company (including a UK LLP) which is listed on a regulated market such as the London Stock Exchange:
- A copy of a dated page from the website of the relevant stock exchange; or
- A photocopy of the listing in a reputable daily newspaper
A trust:
- Trust deed
- List of trustees
- List of beneficiaries
SUSPICIOUS ACTIVITY REPORTING
The staff member dealing with the individual or transaction will notify the Money Laundering Reporting Officer (MLRO) or Deputy MLRO if they have reason to suspect that a person may be engaged in money laundering and/or terrorist financing. The MLRO and/or Deputy MLRO will review the information and make a final judgement as to whether or not to submit a Suspicious Activity Report (SAR) to the National Crime Agency. Any decision to submit a SAR will be confidential and not shared with the subject or any member of staff. Contact details for the appointed MLRO and Deputy MLRO are provided below.
RECORD KEEPING
In accordance with current legislation, records of all customer due diligence will be retained for at least five years from the end of the business relationship or five years from the date the transaction was completed. The purpose of keeping these records is to demonstrate the business’s compliance with the regulations and to aid any resulting investigations.
The personal data we are obliged to collect under these regulations is necessary in order to exercise a public function that is in the public interest, and we cannot lawfully delete it, even if requested under GDPR legislation, until this period has lapsed.
In consideration of our carbon footprint, copies of all personal data and any documents procured for the purposes of identity verification will be stored electronically via a secure, cloud-based CRM system and will not be used for any other purpose.
Money Laundering Reporting Officer:
Name: RONIKA PANDYA (Co-founder & COO)
Address: DESIGNER KIDS CLUB GROUP LTD, 167-169 Great Portland Street, 5th Floor, London, England, W1W 5PF
Mobile: 0330 383 0046
Email: hello@designerkidsclub.com
ETHICAL SOURCING POLICY
As a reputable and trusted business committed to offering its customers high quality products, DKC recognises its obligation to ensure that suppliers are operating ethically.
We expect our suppliers to consistently provide an environment which protects their employees’ health and safety and basic human rights.
All suppliers are expected to comply with their national employment laws and regulations with particular regard to:
• Minimum age of employment
• Freely chosen employment
• Health and safety
• Freedom of association and the right to collective bargaining
• No discrimination
• No harsh or inhumane treatment
• Working hours
• Rates of pay
• Terms of employment
DKC will never knowingly source stock from countries which are in breach of the above principles. We also look to our suppliers to instil these principles when dealing with their own supply base.
Because of the sometimes complex nature of our suppliers’ supply chain, it is not always possible to monitor and control the conditions of each individual involved in the production of our products. However, as DKC continues to grow, it recognises the importance of being proactive and doing everything within its power to support the rights of those involved in the manufacture of its goods.
OVERVIEW
We are DKC, also known as Designer Kids Club, and we operate the website and marketplace www.designerkidsclub.com. Designer Kids Club Ltd is a company registered in the United Kingdom under company number 15507491 and is owned by our holding company, Designer Kids Club Group Ltd (company number 16121764). Our registered office address is 167-169 Great Portland Street, 5th Floor, London, England, W1W 5PF. Our VAT number is 471516494. Our EORI number is GB471516494000.
DKC and the DKC logo are trademarks of Designer Kids Club Ltd and are registered in numerous jurisdictions around the world.
© Copyright 2024 Designer Kids Club. All rights reserved.
®️ DKC Trademark Registration UK00004043949
If you wish to contact us, you can reach our team on 03303830046 or by emailing us at hello@designerkidsclub.com.
Throughout the site, the terms “we”, “us”, “our” and “DKC” refer to Designer Kids Club. Designer Kids Club offers this website, including all information, tools and services available from this site to you, the user, conditioned upon your acceptance of all terms, conditions, policies and notices stated here.
By visiting our site and/or purchasing something from us, you engage in our “Service” and agree to be bound by the following terms and conditions (“Website Terms of Service”, “Terms”), including those additional terms and conditions and policies referenced herein and/or available by hyperlink. These Terms of Service apply to all users of the site, including without limitation users who are browsers, vendors, customers, merchants and/or contributors of content.
Please read these Terms of Service carefully before accessing or using our website. By accessing or using any part of the site, you agree to be bound by these Terms of Service. If you do not agree to all the terms and conditions of this agreement, then you may not access the website or use any services. If these Terms of Service are considered an offer, acceptance is expressly limited to these Terms of Service.
Any new features or tools which are added to the current store shall also be subject to the Terms of Service. You can review the most current version of the Terms of Service at any time on this page. We may update or replace any part of these Terms of Service by posting the revised version on our website. It is your responsibility to check this page periodically for changes. Your continued use of or access to the website following the posting of any changes constitutes acceptance of those changes.
Our store is hosted on GoDaddy.com. Our platform is custom built, which allows us to provide you with an extended range of online e-commerce services and products.
SECTION 1 - ONLINE STORE TERMS
By agreeing to these Terms of Service, you represent that you are at least the age of majority in your state or province of residence, or that you are the age of majority in your state or province of residence and you have given us your consent to allow any of your minor dependents to use this site.
You may not use our products for any illegal or unauthorized purpose nor may you, in the use of the Service, violate any laws in your jurisdiction (including but not limited to copyright laws).
You must not transmit any worms or viruses or any code of a destructive nature.
A breach or violation of any of the Terms will result in an immediate termination of your Services.
SECTION 2 - GENERAL CONDITIONS
We reserve the right to refuse service to anyone for any reason at any time.
You understand that your content (not including credit card information) may be transferred unencrypted and involve (a) transmissions over various networks, and (b) changes to conform and adapt to technical requirements of connecting networks or devices. Credit card information is always encrypted during transfer over networks.
You agree not to reproduce, duplicate, copy, sell, resell or exploit any portion of the Service, use of the Service or access to the Service, or any contact on the website through which the Service is provided, without express written permission from us.
The headings used in this agreement are included for convenience only and will not limit or otherwise affect these Terms.
SECTION 3 - ACCURACY, COMPLETENESS AND TIMELINESS OF INFORMATION
We are not responsible if information made available on this site is not accurate, complete or current. The material on this site is provided for general information only and should not be relied upon or used as the sole basis for making decisions without consulting primary, more accurate, more complete or more timely sources of information. Any reliance on the material on this site is at your own risk.
This site may contain certain historical information. Historical information is not current and is provided for your reference only. We reserve the right to modify the contents of this site at any time, but we have no obligation to update any information on our site. You agree that it is your responsibility to monitor changes to our site.
SECTION 4 - MODIFICATIONS TO THE SERVICE AND PRICES
Prices for our products are subject to change without notice.
We reserve the right at any time to modify or discontinue the Service (or any part or content thereof) without notice.
We shall not be liable to you or to any third party for any modification, price change, suspension or discontinuance of the Service.
SECTION 5 - PRODUCTS OR SERVICES
Certain products or services may be available exclusively online through the website. These products or services may have limited quantities and are subject to return or exchange only according to our Returns Policy. Some items are not eligible for returns or exchanges. These will be clearly advertised as non-returnable and/or non-refundable. These tend to be products that we sell on behalf of private sellers and VIP consignments.
We have made every effort to display as accurately as possible the colours and images of our products that appear in the store. We cannot guarantee that your computer monitor's display of any colour will be accurate.
We reserve the right, but are not obligated, to limit the sales of our products or Services to any person, geographic region or jurisdiction. We may exercise this right on a case-by-case basis. We reserve the right to limit the quantities of any products or services that we offer. All descriptions of products or product pricing are subject to change at any time without notice, at our sole discretion. We reserve the right to discontinue any product at any time. Any offer for any product or service made on this site is void where prohibited.
We do not warrant that the quality of any products, services, information or other material purchased or obtained by you will meet your expectations, or that any errors in the Service will be corrected.
SECTION 5.1 CONSUMER RIGHTS, RETURNS & CANCELLATION (STATUTORY RIGHTS
Nothing in these Terms affects your statutory rights under the Consumer Rights Act 2015 or the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013.
Right to Cancel (Cooling-Off Period)
If you purchase an item from DKC as a consumer, you have the legal right to cancel your order within 14 days after the date you receive the item. You must notify us of your decision to cancel within this period.
You then have a further 14 days to return the item to us.
Goods Excluded From the Right to Cancel
Certain categories of goods are exempt from the legal right to cancel, including but not limited to:
• Items that are sealed for hygiene reasons where the seal has been broken
• Personalised or customised items
• Items that by their nature cannot be returned
Any such exclusions will be clearly stated on the relevant product page.
Returns Under Our Returns Policy
In addition to your statutory rights, we offer a Returns Policy which may give you additional or alternative rights to return items. This policy sits alongside your statutory rights and does not replace them.
Condition of Returned Goods
You are responsible for taking reasonable care of the goods while they are in your possession. You may inspect the goods as you would in a retail store, but any diminished value caused by handling beyond what is reasonably necessary may be deducted from your refund.
Refunds
Where you cancel in accordance with your statutory rights, you will receive a refund of the price paid for the item and the standard delivery cost (if applicable). Refunds will be processed using the same payment method you used for the original purchase, unless otherwise agreed.
Faulty Goods
If a product is faulty, misdescribed or otherwise not in conformity with your consumer rights, you are entitled to a repair, replacement or refund in accordance with the Consumer Rights Act 2015.
This applies whether the item is new, preloved, consigned, or sold through our marketplace.
SECTION 5.2 – CREDIT, WALLET BALANCES & PROMOTIONAL CODES
DKC Credit & Wallet Balances
Where you receive DKC credit (including consignment earnings, rental returns, goodwill credit or promotional credit):
• Credit has no cash value and cannot be exchanged for cash.
• Credit may only be used on eligible purchases on the DKC platform.
• Credit cannot be transferred between accounts unless expressly permitted.
• Expiry dates (where applicable) will be stated in your account.
Promotional Codes
Promotional codes and offers:
• Must be used within the stated validity period;
• Cannot be used in conjunction with other promotions unless stated;
• Cannot be applied retrospectively to previous purchases;
• May exclude specific products or categories.
If a promo code is misused or used fraudulently, DKC may cancel the order or revoke the discount.
SECTION 5.3 – PRICING ERRORS & OBVIOUS MISTAKES
Despite our best efforts, pricing or product information may occasionally be incorrect.
If we discover an error in the price or description of a product you ordered:
- We are not obliged to accept or fulfil an order for an item that has been advertised at an incorrect price.
- We may cancel the order and refund any amounts already paid.
- If the correct price is higher than the price displayed, we will contact you to confirm whether you wish to proceed at the correct price.
SECTION 6 - ACCURACY OF BILLING AND ACCOUNT INFORMATION
We reserve the right to refuse any order you place with us. We may, in our sole discretion, limit or cancel quantities purchased per person, per household or per order. These restrictions may include orders placed by or under the same customer account, the same credit card, and/or orders that use the same billing and/or shipping address.
In the event that we make a change to or cancel an order, we may attempt to notify you by contacting the email and/or billing address or phone number provided at the time the order was made. We reserve the right to limit or prohibit orders that, in our sole judgement, appear to be placed by dealers, resellers or distributors.
You agree to provide current, complete and accurate purchase and account information for all purchases made at our store. You agree to promptly update your account and other information, including your email address and credit card numbers and expiry dates, so that we can complete your transactions and contact you as needed.
For more detail, please review our Returns Policy.
SECTION 7 - OPTIONAL TOOLS
We may provide you with access to third-party tools over which we neither monitor nor have any control nor input.
You acknowledge and agree that we provide access to such tools “as is” and “as available” without any warranties, representations or conditions of any kind and without any endorsement. We shall have no liability whatsoever arising from or relating to your use of optional third-party tools.
Any use by you of optional tools offered through the site is entirely at your own risk and discretion, and you should ensure that you are familiar with and approve of the terms on which tools are provided by the relevant third-party provider(s).
We may also, in the future, offer new services and/or features through the website (including the release of new tools and resources). Such new features and/or services shall also be subject to these Terms of Service.
SECTION 8 - THIRD-PARTY LINKS
Certain content, products and services available via our Service may include materials from third parties.
Third-party links on this site may direct you to third-party websites that are not affiliated with us. We are not responsible for examining or evaluating the content or accuracy, and we do not warrant and will not have any liability or responsibility for any third-party materials or websites, or for any other materials, products or services of third parties.
We are not liable for any harm or damages related to the purchase or use of goods, services, resources, content or any other transactions made in connection with any third-party websites. Please review carefully the third party’s policies and practices, and make sure you understand them before you engage in any transaction. Complaints, claims, concerns or questions regarding third-party products should be directed to the third party.
SECTION 9 - USER COMMENTS, FEEDBACK AND OTHER SUBMISSIONS
If, at our request, you send certain specific submissions (for example contest entries) or, without a request from us, you send creative ideas, suggestions, proposals, plans or other materials, whether online, by email, by postal mail or otherwise (collectively, “comments”), you agree that we may, at any time, without restriction, edit, copy, publish, distribute, translate and otherwise use in any medium any comments that you forward to us. We are and shall be under no obligation (1) to maintain any comments in confidence, (2) to pay compensation for any comments, or (3) to respond to any comments.
We may, but have no obligation to, monitor, edit or remove content that we determine in our sole discretion is unlawful, offensive, threatening, libellous, defamatory, pornographic, obscene or otherwise objectionable, or that violates any party’s intellectual property or these Terms of Service.
You agree that your comments will not violate any right of any third party, including copyright, trademark, privacy, personality or other personal or proprietary right. You further agree that your comments will not contain libellous or otherwise unlawful, abusive or obscene material, or contain any computer virus or other malware that could in any way affect the operation of the Service or any related website. You may not use a false email address, pretend to be someone other than yourself or otherwise mislead us or third parties as to the origin of any comments. You are solely responsible for any comments you make and their accuracy. We take no responsibility and assume no liability for any comments posted by you or any third party.
SECTION 10 - PERSONAL INFORMATION
Your submission of personal information through the store is governed by our Privacy Policy. To view our Privacy Policy, please see the Privacy Policy page on our website.
Your Right to Erasure & Account Deletion
You may request deletion of your account and personal information at any time.
When we process a deletion request, we remove:
• Account profile and login details
• Wardrobe items, valuations, preferences, search history
• Communications and app personalisation
• Any data no longer needed for legal purposes
We may retain certain information where required by law, including:
• Order history and invoices
• Payment and tax records
• Fraud prevention and chargeback logs
These are securely stored and never used for marketing.
Deletion timeline: 5–10 business days
Identity verification: may be required
Active transactions: must be completed before deletion
You may request deletion through:
• Our Delete Account page: https://designerkidsclub.com/pages/delete-account-submission
• Emailing us at hello@designerkidsclub.com
• Via your account, under Personal Details, by selecting “Delete my account”
Once deleted, accounts cannot be recovered.
SECTION 11 - ERRORS, INACCURACIES AND OMISSIONS
Occasionally, there may be information on our site or in the Service that contains typographical errors, inaccuracies or omissions that may relate to product descriptions, pricing, promotions, offers, product shipping charges, transit times and availability. We reserve the right to correct any errors, inaccuracies or omissions, and to change or update information or cancel orders if any information in the Service or on any related website is inaccurate at any time, without prior notice (including after you have submitted your order).
We undertake no obligation to update, amend or clarify information in the Service or on any related website, including, without limitation, pricing information, except as required by law. No specified update or refresh date applied in the Service or on any related website should be taken to indicate that all information in the Service or on any related website has been modified or updated.
SECTION 12 - PROHIBITED USES
In addition to other prohibitions as set forth in the Terms of Service, you are prohibited from using the site or its content:
(a) for any unlawful purpose;
(b) to solicit others to perform or participate in any unlawful acts;
(c) to violate any international, federal, provincial or state regulations, rules, laws or local ordinances;
(d) to infringe upon or violate our intellectual property rights or the intellectual property rights of others;
(e) to harass, abuse, insult, harm, defame, slander, disparage, intimidate or discriminate based on gender, sexual orientation, religion, ethnicity, race, age, national origin or disability;
(f) to submit false or misleading information;
(g) to upload or transmit viruses or any other type of malicious code that will or may be used in any way that will affect the functionality or operation of the Service or of any related website, other websites or the Internet;
(h) to collect or track the personal information of others;
(i) to spam, phish, pharm, pretext, spider, crawl or scrape;
(j) for any obscene or immoral purpose; or
(k) to interfere with or circumvent the security features of the Service or any related website, other websites or the Internet.
We reserve the right to terminate your use of the Service or any related website for violating any of the prohibited uses.
SECTION 13 - DISCLAIMER OF WARRANTIES; LIMITATION OF LIABILITY, IP/COPYRIGHT
We do not guarantee, represent or warrant that your use of our Service will be uninterrupted, timely, secure or error free.
We do not warrant that the results that may be obtained from the use of the Service will be accurate or reliable.
You agree that from time to time we may remove the Service for indefinite periods of time or cancel the Service at any time, without notice to you.
You expressly agree that your use of, or inability to use, the Service is at your sole risk. The Service and all products and services delivered to you through the Service are (except as expressly stated by us) provided “as is” and “as available” for your use, without any representation, warranties or conditions of any kind, either express or implied, including all implied warranties or conditions of merchantability, merchantable quality, fitness for a particular purpose, durability, title and non-infringement.
In no case shall DKC, our directors, officers, employees, affiliates, agents, contractors, interns, suppliers, service providers or licensors be liable for any injury, loss, claim or any direct, indirect, incidental, punitive, special or consequential damages of any kind, including, without limitation, lost profits, lost revenue, lost savings, loss of data, replacement costs or any similar damages, whether based in contract, tort (including negligence), strict liability or otherwise, arising from your use of any part of the Service or any products procured using the Service, or for any other claim related in any way to your use of the Service or any product, including, but not limited to, any errors or omissions in any content, or any loss or damage of any kind incurred as a result of the use of the Service or any content (or product) posted, transmitted or otherwise made available via the Service, even if advised of their possibility. Because some jurisdictions do not allow the exclusion or limitation of liability for consequential or incidental damages, in such jurisdictions our liability shall be limited to the maximum extent permitted by law.
DKC is not partnered or affiliated with any of the brands mentioned and displayed on collateral, communications or items sold, bought, hired, authenticated or sourced on or through our website, unless explicitly stated.
Our authentication is performed independently by DKC and our partners.
SECTION 14 - INDEMNIFICATION
You agree to indemnify, defend and hold harmless DKC and our parent, subsidiaries, affiliates, partners, officers, directors, agents, contractors, licensors, service providers, subcontractors, suppliers, interns and employees from any claim or demand, including reasonable attorneys’ fees, made by any third party due to or arising out of your breach of these Terms of Service or the documents they incorporate by reference, or your violation of any law or the rights of a third party.
SECTION 15 - SEVERABILITY
In the event that any provision of these Terms of Service is determined to be unlawful, void or unenforceable, such provision shall nonetheless be enforceable to the fullest extent permitted by applicable law, and the unenforceable portion shall be deemed to be severed from these Terms of Service; such determination shall not affect the validity and enforceability of any other remaining provisions.
SECTION 16 - TERMINATION
The obligations and liabilities of the parties incurred prior to the termination date shall survive the termination of this agreement for all purposes.
These Terms of Service are effective unless and until terminated by either you or us. You may terminate these Terms of Service at any time by notifying us that you no longer wish to use our Services, or when you cease using our site.
If, in our sole judgement, you fail, or we suspect that you have failed, to comply with any term or provision of these Terms of Service, we may terminate this agreement at any time without notice, and you will remain liable for all amounts due up to and including the date of termination, and/or we may accordingly deny you access to our Services (or any part thereof).
SECTION 17 - ENTIRE AGREEMENT
The failure of us to exercise or enforce any right or provision of these Terms of Service shall not constitute a waiver of such right or provision.
These Terms of Service and any policies or operating rules posted by us on this site or in respect to the Service constitute the entire agreement and understanding between you and us and govern your use of the Service, superseding any prior or contemporaneous agreements, communications and proposals, whether oral or written, between you and us (including, but not limited to, any prior versions of the Terms of Service).
Any ambiguities in the interpretation of these Terms of Service shall not be construed against the drafting party.
SECTION 18 - GOVERNING LAW
These Terms of Service and any separate agreements whereby we provide you Services are governed by and construed in accordance with the laws of England and Wales.
The courts of England and Wales shall have exclusive jurisdiction over any dispute relating to these Terms or your use of the Service.
Nothing in these Terms shall affect your statutory rights as a consumer under the laws of England and Wales.
SECTION 19 - CHANGES TO TERMS OF SERVICE
You can review the most current version of the Terms of Service at any time on this page.
We reserve the right, at our sole discretion, to update, change or replace any part of these Terms of Service by posting updates and changes to our website. It is your responsibility to check our website periodically for changes. Your continued use of or access to our website or the Service following the posting of any changes to these Terms of Service constitutes acceptance of those changes.
SECTION 20 - CONTACT INFORMATION
Questions about the Terms of Service should be sent to us at hello@designerkidsclub.com.
SECTION 21 - INTELLECTUAL PROPERTY RIGHTS
Our Intellectual Property Rights
We own our intellectual property. You may only use the Service as authorised in this agreement and you may not copy, modify or otherwise use our name and logo except as permitted.
DKC retains all rights to our intellectual property. This includes the Service Content (as defined in this section) as well as the DKC name, logos, product or service names, slogans, trade dress and any trademarks or service marks (“DKC Trademarks”).
All Content on the Service, including its look and feel (“Service Content”), is owned by DKC or its licensors and is protected by copyright, patent, trademark, trade secret or other proprietary rights and laws. You agree you will not copy, modify, scrape, distribute, create derivative works from or otherwise use the Service Content unless explicitly authorised by this agreement. Any use of the Service, including the Service Content, other than as specifically authorised herein is strictly prohibited.
All goodwill generated from the use of DKC Trademarks will inure to our exclusive benefit. Any rights not expressly granted herein are reserved by DKC. Other company, product and service names and logos used and displayed via the Service are the property of their respective owners. Reference to any products, services, processes or other information by company, product or service names and logos does not constitute or imply endorsement, sponsorship or recommendation by us.
DKC and the DKC logo are trademarks of Designer Kids Club Ltd and are registered in numerous jurisdictions around the world.
© Copyright 2024 Designer Kids Club. All rights reserved.
®️ DKC Trademark Registration UK00004043949
NOTICE AND TAKEDOWN
The DKC Notice and Takedown form allows owners of intellectual property rights to notify DKC of alleged infringements of their rights. DKC aims to deal with notifications of intellectual property infringements expeditiously by removing or disabling access to the allegedly infringing content, if appropriate. Completing this form is the quickest way for us to address your concerns. Once you have submitted your notification, we will investigate the matter as a priority and be in touch with you as soon as possible.
ANTI-MONEY LAUNDERING POLICY
DKC is committed to ensuring that it has adequate controls to counter money laundering and terrorist financing activities, in accordance with the Money Laundering, Terrorist Financing & Transfer of Funds (Information on the Payer) Regulations 2017 and any subsequent amendments.
HOW WE MANAGE RISK
Risk Assessment
The Money Laundering Regulations require us to risk assess our business relationships in order to understand our customers and identify behaviour and circumstances that may indicate a higher risk of money laundering and terrorist financing. DKC has undertaken and documented a thorough risk assessment, and we have implemented appropriate policies and procedures to minimise this risk.
Training
DKC is committed to staff training in anti-money laundering legislation to ensure our team is aware of the risks of money laundering and terrorist financing, the relevant legislation and their responsibilities under that legislation, and that they are fully trained in our procedures and in how to identify and deal with potential money laundering or terrorist financing. This training is delivered to new employees as part of the onboarding process and via ongoing group training sessions and communications thereafter.
Auditing
Documented compliance audits are carried out at regular intervals. All customer due diligence is carried out at a geographical level that is approved by a centralised administration department on a regular basis, before the business relationship with the client or counterparty to the transaction commences. Any remedial action and/or further training required is identified and implemented in a timely fashion.
CUSTOMER DUE DILIGENCE (CDD) MEASURES
The Individual
Adherence to the approved due diligence identification procedures on every occasion will mitigate the risks of our business being used to launder money or fund terrorism. For this purpose, we may use a third-party electronic verification solution which uses next-generation technology to verify the identity of an individual and the authenticity of the identity document provided. Proof of ownership (where relevant) is also carried out electronically as part of our standard CDD process. Where the electronic verification process is unsuccessful or inconclusive, we will collect documents, as stipulated within the current regulatory guidance.
A Company or Other Legal Structure
For customers who are not private individuals, such as corporate customers and private companies, we will take all reasonable steps to identify the ultimate owner and all beneficial owners and carry out CDD on those individuals identified, as described above. We will also obtain and hold on file official/company documents, as detailed below.
A company (including a UK LLP) which is not listed on a regulated market such as the London Stock Exchange:
- Copy of the Certificate of Incorporation
- Copy of the most recent filed audited accounts
- Details of the current company officers (directors, company secretary and shareholders)
A company (including a UK LLP) which is listed on a regulated market such as the London Stock Exchange:
- A copy of a dated page from the website of the relevant stock exchange; or
- A photocopy of the listing in a reputable daily newspaper
A trust:
- Trust deed
- List of trustees
- List of beneficiaries
SUSPICIOUS ACTIVITY REPORTING
The staff member dealing with the individual or transaction will notify the Money Laundering Reporting Officer (MLRO) or Deputy MLRO if they have reason to suspect that a person may be engaged in money laundering and/or terrorist financing. The MLRO and/or Deputy MLRO will review the information and make a final judgement as to whether or not to submit a Suspicious Activity Report (SAR) to the National Crime Agency. Any decision to submit a SAR will be confidential and not shared with the subject or any member of staff. Contact details for the appointed MLRO and Deputy MLRO are provided below.
RECORD KEEPING
In accordance with current legislation, records of all customer due diligence will be retained for at least five years from the end of the business relationship or five years from the date the transaction was completed. The purpose of keeping these records is to demonstrate the business’s compliance with the regulations and to aid any resulting investigations.
The personal data we are obliged to collect under these regulations is necessary in order to exercise a public function that is in the public interest, and we cannot lawfully delete it, even if requested under GDPR legislation, until this period has lapsed.
In consideration of our carbon footprint, copies of all personal data and any documents procured for the purposes of identity verification will be stored electronically via a secure, cloud-based CRM system and will not be used for any other purpose.
Money Laundering Reporting Officer:
Name: RONIKA PANDYA (Co-founder & COO)
Address: DESIGNER KIDS CLUB GROUP LTD, 167-169 Great Portland Street, 5th Floor, London, England, W1W 5PF
Mobile: 0330 383 0046
Email: hello@designerkidsclub.com
ETHICAL SOURCING POLICY
As a reputable and trusted business committed to offering its customers high quality products, DKC recognises its obligation to ensure that suppliers are operating ethically.
We expect our suppliers to consistently provide an environment which protects their employees’ health and safety and basic human rights.
All suppliers are expected to comply with their national employment laws and regulations with particular regard to:
• Minimum age of employment
• Freely chosen employment
• Health and safety
• Freedom of association and the right to collective bargaining
• No discrimination
• No harsh or inhumane treatment
• Working hours
• Rates of pay
• Terms of employment
DKC will never knowingly source stock from countries which are in breach of the above principles. We also look to our suppliers to instil these principles when dealing with their own supply base.
Because of the sometimes complex nature of our suppliers’ supply chain, it is not always possible to monitor and control the conditions of each individual involved in the production of our products. However, as DKC continues to grow, it recognises the importance of being proactive and doing everything within its power to support the rights of those involved in the manufacture of its goods.
OVERVIEW
We are DKC, also known as Designer Kids Club, and we operate the website and marketplace www.designerkidsclub.com. Designer Kids Club Ltd is a company registered in the United Kingdom under company number 15507491 and is owned by our holding company, Designer Kids Club Group Ltd (company number 16121764). Our registered office address is 167-169 Great Portland Street, 5th Floor, London, England, W1W 5PF. Our VAT number is 471516494. Our EORI number is GB471516494000.
DKC and the DKC logo are trademarks of Designer Kids Club Ltd and are registered in numerous jurisdictions around the world.
© Copyright 2024 Designer Kids Club. All rights reserved.
®️ DKC Trademark Registration UK00004043949
If you wish to contact us, you can reach our team on 03303830046 or by emailing us at hello@designerkidsclub.com.
Throughout the site, the terms “we”, “us”, “our” and “DKC” refer to Designer Kids Club. Designer Kids Club offers this website, including all information, tools and services available from this site to you, the user, conditioned upon your acceptance of all terms, conditions, policies and notices stated here.
By visiting our site and/or purchasing something from us, you engage in our “Service” and agree to be bound by the following terms and conditions (“Website Terms of Service”, “Terms”), including those additional terms and conditions and policies referenced herein and/or available by hyperlink. These Terms of Service apply to all users of the site, including without limitation users who are browsers, vendors, customers, merchants and/or contributors of content.
Please read these Terms of Service carefully before accessing or using our website. By accessing or using any part of the site, you agree to be bound by these Terms of Service. If you do not agree to all the terms and conditions of this agreement, then you may not access the website or use any services. If these Terms of Service are considered an offer, acceptance is expressly limited to these Terms of Service.
Any new features or tools which are added to the current store shall also be subject to the Terms of Service. You can review the most current version of the Terms of Service at any time on this page. We may update or replace any part of these Terms of Service by posting the revised version on our website. It is your responsibility to check this page periodically for changes. Your continued use of or access to the website following the posting of any changes constitutes acceptance of those changes.
Our store is hosted on GoDaddy.com. Our platform is custom built, which allows us to provide you with an extended range of online e-commerce services and products.
SECTION 1 - ONLINE STORE TERMS
By agreeing to these Terms of Service, you represent that you are at least the age of majority in your state or province of residence, or that you are the age of majority in your state or province of residence and you have given us your consent to allow any of your minor dependents to use this site.
You may not use our products for any illegal or unauthorized purpose nor may you, in the use of the Service, violate any laws in your jurisdiction (including but not limited to copyright laws).
You must not transmit any worms or viruses or any code of a destructive nature.
A breach or violation of any of the Terms will result in an immediate termination of your Services.
SECTION 2 - GENERAL CONDITIONS
We reserve the right to refuse service to anyone for any reason at any time.
You understand that your content (not including credit card information) may be transferred unencrypted and involve (a) transmissions over various networks, and (b) changes to conform and adapt to technical requirements of connecting networks or devices. Credit card information is always encrypted during transfer over networks.
You agree not to reproduce, duplicate, copy, sell, resell or exploit any portion of the Service, use of the Service or access to the Service, or any contact on the website through which the Service is provided, without express written permission from us.
The headings used in this agreement are included for convenience only and will not limit or otherwise affect these Terms.
SECTION 3 - ACCURACY, COMPLETENESS AND TIMELINESS OF INFORMATION
We are not responsible if information made available on this site is not accurate, complete or current. The material on this site is provided for general information only and should not be relied upon or used as the sole basis for making decisions without consulting primary, more accurate, more complete or more timely sources of information. Any reliance on the material on this site is at your own risk.
This site may contain certain historical information. Historical information is not current and is provided for your reference only. We reserve the right to modify the contents of this site at any time, but we have no obligation to update any information on our site. You agree that it is your responsibility to monitor changes to our site.
SECTION 4 - MODIFICATIONS TO THE SERVICE AND PRICES
Prices for our products are subject to change without notice.
We reserve the right at any time to modify or discontinue the Service (or any part or content thereof) without notice.
We shall not be liable to you or to any third party for any modification, price change, suspension or discontinuance of the Service.
SECTION 5 - PRODUCTS OR SERVICES
Certain products or services may be available exclusively online through the website. These products or services may have limited quantities and are subject to return or exchange only according to our Returns Policy. Some items are not eligible for returns or exchanges. These will be clearly advertised as non-returnable and/or non-refundable. These tend to be products that we sell on behalf of private sellers and VIP consignments.
We have made every effort to display as accurately as possible the colours and images of our products that appear in the store. We cannot guarantee that your computer monitor's display of any colour will be accurate.
We reserve the right, but are not obligated, to limit the sales of our products or Services to any person, geographic region or jurisdiction. We may exercise this right on a case-by-case basis. We reserve the right to limit the quantities of any products or services that we offer. All descriptions of products or product pricing are subject to change at any time without notice, at our sole discretion. We reserve the right to discontinue any product at any time. Any offer for any product or service made on this site is void where prohibited.
We do not warrant that the quality of any products, services, information or other material purchased or obtained by you will meet your expectations, or that any errors in the Service will be corrected.
SECTION 5.1 CONSUMER RIGHTS, RETURNS & CANCELLATION (STATUTORY RIGHTS
Nothing in these Terms affects your statutory rights under the Consumer Rights Act 2015 or the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013.
Right to Cancel (Cooling-Off Period)
If you purchase an item from DKC as a consumer, you have the legal right to cancel your order within 14 days after the date you receive the item. You must notify us of your decision to cancel within this period.
You then have a further 14 days to return the item to us.
Goods Excluded From the Right to Cancel
Certain categories of goods are exempt from the legal right to cancel, including but not limited to:
• Items that are sealed for hygiene reasons where the seal has been broken
• Personalised or customised items
• Items that by their nature cannot be returned
Any such exclusions will be clearly stated on the relevant product page.
Returns Under Our Returns Policy
In addition to your statutory rights, we offer a Returns Policy which may give you additional or alternative rights to return items. This policy sits alongside your statutory rights and does not replace them.
Condition of Returned Goods
You are responsible for taking reasonable care of the goods while they are in your possession. You may inspect the goods as you would in a retail store, but any diminished value caused by handling beyond what is reasonably necessary may be deducted from your refund.
Refunds
Where you cancel in accordance with your statutory rights, you will receive a refund of the price paid for the item and the standard delivery cost (if applicable). Refunds will be processed using the same payment method you used for the original purchase, unless otherwise agreed.
Faulty Goods
If a product is faulty, misdescribed or otherwise not in conformity with your consumer rights, you are entitled to a repair, replacement or refund in accordance with the Consumer Rights Act 2015.
This applies whether the item is new, preloved, consigned, or sold through our marketplace.
SECTION 5.2 – CREDIT, WALLET BALANCES & PROMOTIONAL CODES
DKC Credit & Wallet Balances
Where you receive DKC credit (including consignment earnings, rental returns, goodwill credit or promotional credit):
• Credit has no cash value and cannot be exchanged for cash.
• Credit may only be used on eligible purchases on the DKC platform.
• Credit cannot be transferred between accounts unless expressly permitted.
• Expiry dates (where applicable) will be stated in your account.
Promotional Codes
Promotional codes and offers:
• Must be used within the stated validity period;
• Cannot be used in conjunction with other promotions unless stated;
• Cannot be applied retrospectively to previous purchases;
• May exclude specific products or categories.
If a promo code is misused or used fraudulently, DKC may cancel the order or revoke the discount.
SECTION 5.3 – PRICING ERRORS & OBVIOUS MISTAKES
Despite our best efforts, pricing or product information may occasionally be incorrect.
If we discover an error in the price or description of a product you ordered:
- We are not obliged to accept or fulfil an order for an item that has been advertised at an incorrect price.
- We may cancel the order and refund any amounts already paid.
- If the correct price is higher than the price displayed, we will contact you to confirm whether you wish to proceed at the correct price.
SECTION 6 - ACCURACY OF BILLING AND ACCOUNT INFORMATION
We reserve the right to refuse any order you place with us. We may, in our sole discretion, limit or cancel quantities purchased per person, per household or per order. These restrictions may include orders placed by or under the same customer account, the same credit card, and/or orders that use the same billing and/or shipping address.
In the event that we make a change to or cancel an order, we may attempt to notify you by contacting the email and/or billing address or phone number provided at the time the order was made. We reserve the right to limit or prohibit orders that, in our sole judgement, appear to be placed by dealers, resellers or distributors.
You agree to provide current, complete and accurate purchase and account information for all purchases made at our store. You agree to promptly update your account and other information, including your email address and credit card numbers and expiry dates, so that we can complete your transactions and contact you as needed.
For more detail, please review our Returns Policy.
SECTION 7 - OPTIONAL TOOLS
We may provide you with access to third-party tools over which we neither monitor nor have any control nor input.
You acknowledge and agree that we provide access to such tools “as is” and “as available” without any warranties, representations or conditions of any kind and without any endorsement. We shall have no liability whatsoever arising from or relating to your use of optional third-party tools.
Any use by you of optional tools offered through the site is entirely at your own risk and discretion, and you should ensure that you are familiar with and approve of the terms on which tools are provided by the relevant third-party provider(s).
We may also, in the future, offer new services and/or features through the website (including the release of new tools and resources). Such new features and/or services shall also be subject to these Terms of Service.
SECTION 8 - THIRD-PARTY LINKS
Certain content, products and services available via our Service may include materials from third parties.
Third-party links on this site may direct you to third-party websites that are not affiliated with us. We are not responsible for examining or evaluating the content or accuracy, and we do not warrant and will not have any liability or responsibility for any third-party materials or websites, or for any other materials, products or services of third parties.
We are not liable for any harm or damages related to the purchase or use of goods, services, resources, content or any other transactions made in connection with any third-party websites. Please review carefully the third party’s policies and practices, and make sure you understand them before you engage in any transaction. Complaints, claims, concerns or questions regarding third-party products should be directed to the third party.
SECTION 9 - USER COMMENTS, FEEDBACK AND OTHER SUBMISSIONS
If, at our request, you send certain specific submissions (for example contest entries) or, without a request from us, you send creative ideas, suggestions, proposals, plans or other materials, whether online, by email, by postal mail or otherwise (collectively, “comments”), you agree that we may, at any time, without restriction, edit, copy, publish, distribute, translate and otherwise use in any medium any comments that you forward to us. We are and shall be under no obligation (1) to maintain any comments in confidence, (2) to pay compensation for any comments, or (3) to respond to any comments.
We may, but have no obligation to, monitor, edit or remove content that we determine in our sole discretion is unlawful, offensive, threatening, libellous, defamatory, pornographic, obscene or otherwise objectionable, or that violates any party’s intellectual property or these Terms of Service.
You agree that your comments will not violate any right of any third party, including copyright, trademark, privacy, personality or other personal or proprietary right. You further agree that your comments will not contain libellous or otherwise unlawful, abusive or obscene material, or contain any computer virus or other malware that could in any way affect the operation of the Service or any related website. You may not use a false email address, pretend to be someone other than yourself or otherwise mislead us or third parties as to the origin of any comments. You are solely responsible for any comments you make and their accuracy. We take no responsibility and assume no liability for any comments posted by you or any third party.
SECTION 10 - PERSONAL INFORMATION
Your submission of personal information through the store is governed by our Privacy Policy. To view our Privacy Policy, please see the Privacy Policy page on our website.
Your Right to Erasure & Account Deletion
You may request deletion of your account and personal information at any time.
When we process a deletion request, we remove:
• Account profile and login details
• Wardrobe items, valuations, preferences, search history
• Communications and app personalisation
• Any data no longer needed for legal purposes
We may retain certain information where required by law, including:
• Order history and invoices
• Payment and tax records
• Fraud prevention and chargeback logs
These are securely stored and never used for marketing.
Deletion timeline: 5–10 business days
Identity verification: may be required
Active transactions: must be completed before deletion
You may request deletion through:
• Our Delete Account page: https://designerkidsclub.com/pages/delete-account-submission
• Emailing us at hello@designerkidsclub.com
• Via your account, under Personal Details, by selecting “Delete my account”
Once deleted, accounts cannot be recovered.
SECTION 11 - ERRORS, INACCURACIES AND OMISSIONS
Occasionally, there may be information on our site or in the Service that contains typographical errors, inaccuracies or omissions that may relate to product descriptions, pricing, promotions, offers, product shipping charges, transit times and availability. We reserve the right to correct any errors, inaccuracies or omissions, and to change or update information or cancel orders if any information in the Service or on any related website is inaccurate at any time, without prior notice (including after you have submitted your order).
We undertake no obligation to update, amend or clarify information in the Service or on any related website, including, without limitation, pricing information, except as required by law. No specified update or refresh date applied in the Service or on any related website should be taken to indicate that all information in the Service or on any related website has been modified or updated.
SECTION 12 - PROHIBITED USES
In addition to other prohibitions as set forth in the Terms of Service, you are prohibited from using the site or its content:
(a) for any unlawful purpose;
(b) to solicit others to perform or participate in any unlawful acts;
(c) to violate any international, federal, provincial or state regulations, rules, laws or local ordinances;
(d) to infringe upon or violate our intellectual property rights or the intellectual property rights of others;
(e) to harass, abuse, insult, harm, defame, slander, disparage, intimidate or discriminate based on gender, sexual orientation, religion, ethnicity, race, age, national origin or disability;
(f) to submit false or misleading information;
(g) to upload or transmit viruses or any other type of malicious code that will or may be used in any way that will affect the functionality or operation of the Service or of any related website, other websites or the Internet;
(h) to collect or track the personal information of others;
(i) to spam, phish, pharm, pretext, spider, crawl or scrape;
(j) for any obscene or immoral purpose; or
(k) to interfere with or circumvent the security features of the Service or any related website, other websites or the Internet.
We reserve the right to terminate your use of the Service or any related website for violating any of the prohibited uses.
SECTION 13 - DISCLAIMER OF WARRANTIES; LIMITATION OF LIABILITY, IP/COPYRIGHT
We do not guarantee, represent or warrant that your use of our Service will be uninterrupted, timely, secure or error free.
We do not warrant that the results that may be obtained from the use of the Service will be accurate or reliable.
You agree that from time to time we may remove the Service for indefinite periods of time or cancel the Service at any time, without notice to you.
You expressly agree that your use of, or inability to use, the Service is at your sole risk. The Service and all products and services delivered to you through the Service are (except as expressly stated by us) provided “as is” and “as available” for your use, without any representation, warranties or conditions of any kind, either express or implied, including all implied warranties or conditions of merchantability, merchantable quality, fitness for a particular purpose, durability, title and non-infringement.
In no case shall DKC, our directors, officers, employees, affiliates, agents, contractors, interns, suppliers, service providers or licensors be liable for any injury, loss, claim or any direct, indirect, incidental, punitive, special or consequential damages of any kind, including, without limitation, lost profits, lost revenue, lost savings, loss of data, replacement costs or any similar damages, whether based in contract, tort (including negligence), strict liability or otherwise, arising from your use of any part of the Service or any products procured using the Service, or for any other claim related in any way to your use of the Service or any product, including, but not limited to, any errors or omissions in any content, or any loss or damage of any kind incurred as a result of the use of the Service or any content (or product) posted, transmitted or otherwise made available via the Service, even if advised of their possibility. Because some jurisdictions do not allow the exclusion or limitation of liability for consequential or incidental damages, in such jurisdictions our liability shall be limited to the maximum extent permitted by law.
DKC is not partnered or affiliated with any of the brands mentioned and displayed on collateral, communications or items sold, bought, hired, authenticated or sourced on or through our website, unless explicitly stated.
Our authentication is performed independently by DKC and our partners.
SECTION 14 - INDEMNIFICATION
You agree to indemnify, defend and hold harmless DKC and our parent, subsidiaries, affiliates, partners, officers, directors, agents, contractors, licensors, service providers, subcontractors, suppliers, interns and employees from any claim or demand, including reasonable attorneys’ fees, made by any third party due to or arising out of your breach of these Terms of Service or the documents they incorporate by reference, or your violation of any law or the rights of a third party.
SECTION 15 - SEVERABILITY
In the event that any provision of these Terms of Service is determined to be unlawful, void or unenforceable, such provision shall nonetheless be enforceable to the fullest extent permitted by applicable law, and the unenforceable portion shall be deemed to be severed from these Terms of Service; such determination shall not affect the validity and enforceability of any other remaining provisions.
SECTION 16 - TERMINATION
The obligations and liabilities of the parties incurred prior to the termination date shall survive the termination of this agreement for all purposes.
These Terms of Service are effective unless and until terminated by either you or us. You may terminate these Terms of Service at any time by notifying us that you no longer wish to use our Services, or when you cease using our site.
If, in our sole judgement, you fail, or we suspect that you have failed, to comply with any term or provision of these Terms of Service, we may terminate this agreement at any time without notice, and you will remain liable for all amounts due up to and including the date of termination, and/or we may accordingly deny you access to our Services (or any part thereof).
SECTION 17 - ENTIRE AGREEMENT
The failure of us to exercise or enforce any right or provision of these Terms of Service shall not constitute a waiver of such right or provision.
These Terms of Service and any policies or operating rules posted by us on this site or in respect to the Service constitute the entire agreement and understanding between you and us and govern your use of the Service, superseding any prior or contemporaneous agreements, communications and proposals, whether oral or written, between you and us (including, but not limited to, any prior versions of the Terms of Service).
Any ambiguities in the interpretation of these Terms of Service shall not be construed against the drafting party.
SECTION 18 - GOVERNING LAW
These Terms of Service and any separate agreements whereby we provide you Services are governed by and construed in accordance with the laws of England and Wales.
The courts of England and Wales shall have exclusive jurisdiction over any dispute relating to these Terms or your use of the Service.
Nothing in these Terms shall affect your statutory rights as a consumer under the laws of England and Wales.
SECTION 19 - CHANGES TO TERMS OF SERVICE
You can review the most current version of the Terms of Service at any time on this page.
We reserve the right, at our sole discretion, to update, change or replace any part of these Terms of Service by posting updates and changes to our website. It is your responsibility to check our website periodically for changes. Your continued use of or access to our website or the Service following the posting of any changes to these Terms of Service constitutes acceptance of those changes.
SECTION 20 - CONTACT INFORMATION
Questions about the Terms of Service should be sent to us at hello@designerkidsclub.com.
SECTION 21 - INTELLECTUAL PROPERTY RIGHTS
Our Intellectual Property Rights
We own our intellectual property. You may only use the Service as authorised in this agreement and you may not copy, modify or otherwise use our name and logo except as permitted.
DKC retains all rights to our intellectual property. This includes the Service Content (as defined in this section) as well as the DKC name, logos, product or service names, slogans, trade dress and any trademarks or service marks (“DKC Trademarks”).
All Content on the Service, including its look and feel (“Service Content”), is owned by DKC or its licensors and is protected by copyright, patent, trademark, trade secret or other proprietary rights and laws. You agree you will not copy, modify, scrape, distribute, create derivative works from or otherwise use the Service Content unless explicitly authorised by this agreement. Any use of the Service, including the Service Content, other than as specifically authorised herein is strictly prohibited.
All goodwill generated from the use of DKC Trademarks will inure to our exclusive benefit. Any rights not expressly granted herein are reserved by DKC. Other company, product and service names and logos used and displayed via the Service are the property of their respective owners. Reference to any products, services, processes or other information by company, product or service names and logos does not constitute or imply endorsement, sponsorship or recommendation by us.
DKC and the DKC logo are trademarks of Designer Kids Club Ltd and are registered in numerous jurisdictions around the world.
© Copyright 2024 Designer Kids Club. All rights reserved.
®️ DKC Trademark Registration UK00004043949
NOTICE AND TAKEDOWN
The DKC Notice and Takedown form allows owners of intellectual property rights to notify DKC of alleged infringements of their rights. DKC aims to deal with notifications of intellectual property infringements expeditiously by removing or disabling access to the allegedly infringing content, if appropriate. Completing this form is the quickest way for us to address your concerns. Once you have submitted your notification, we will investigate the matter as a priority and be in touch with you as soon as possible.
ANTI-MONEY LAUNDERING POLICY
DKC is committed to ensuring that it has adequate controls to counter money laundering and terrorist financing activities, in accordance with the Money Laundering, Terrorist Financing & Transfer of Funds (Information on the Payer) Regulations 2017 and any subsequent amendments.
HOW WE MANAGE RISK
Risk Assessment
The Money Laundering Regulations require us to risk assess our business relationships in order to understand our customers and identify behaviour and circumstances that may indicate a higher risk of money laundering and terrorist financing. DKC has undertaken and documented a thorough risk assessment, and we have implemented appropriate policies and procedures to minimise this risk.
Training
DKC is committed to staff training in anti-money laundering legislation to ensure our team is aware of the risks of money laundering and terrorist financing, the relevant legislation and their responsibilities under that legislation, and that they are fully trained in our procedures and in how to identify and deal with potential money laundering or terrorist financing. This training is delivered to new employees as part of the onboarding process and via ongoing group training sessions and communications thereafter.
Auditing
Documented compliance audits are carried out at regular intervals. All customer due diligence is carried out at a geographical level that is approved by a centralised administration department on a regular basis, before the business relationship with the client or counterparty to the transaction commences. Any remedial action and/or further training required is identified and implemented in a timely fashion.
CUSTOMER DUE DILIGENCE (CDD) MEASURES
The Individual
Adherence to the approved due diligence identification procedures on every occasion will mitigate the risks of our business being used to launder money or fund terrorism. For this purpose, we may use a third-party electronic verification solution which uses next-generation technology to verify the identity of an individual and the authenticity of the identity document provided. Proof of ownership (where relevant) is also carried out electronically as part of our standard CDD process. Where the electronic verification process is unsuccessful or inconclusive, we will collect documents, as stipulated within the current regulatory guidance.
A Company or Other Legal Structure
For customers who are not private individuals, such as corporate customers and private companies, we will take all reasonable steps to identify the ultimate owner and all beneficial owners and carry out CDD on those individuals identified, as described above. We will also obtain and hold on file official/company documents, as detailed below.
A company (including a UK LLP) which is not listed on a regulated market such as the London Stock Exchange:
- Copy of the Certificate of Incorporation
- Copy of the most recent filed audited accounts
- Details of the current company officers (directors, company secretary and shareholders)
A company (including a UK LLP) which is listed on a regulated market such as the London Stock Exchange:
- A copy of a dated page from the website of the relevant stock exchange; or
- A photocopy of the listing in a reputable daily newspaper
A trust:
- Trust deed
- List of trustees
- List of beneficiaries
SUSPICIOUS ACTIVITY REPORTING
The staff member dealing with the individual or transaction will notify the Money Laundering Reporting Officer (MLRO) or Deputy MLRO if they have reason to suspect that a person may be engaged in money laundering and/or terrorist financing. The MLRO and/or Deputy MLRO will review the information and make a final judgement as to whether or not to submit a Suspicious Activity Report (SAR) to the National Crime Agency. Any decision to submit a SAR will be confidential and not shared with the subject or any member of staff. Contact details for the appointed MLRO and Deputy MLRO are provided below.
RECORD KEEPING
In accordance with current legislation, records of all customer due diligence will be retained for at least five years from the end of the business relationship or five years from the date the transaction was completed. The purpose of keeping these records is to demonstrate the business’s compliance with the regulations and to aid any resulting investigations.
The personal data we are obliged to collect under these regulations is necessary in order to exercise a public function that is in the public interest, and we cannot lawfully delete it, even if requested under GDPR legislation, until this period has lapsed.
In consideration of our carbon footprint, copies of all personal data and any documents procured for the purposes of identity verification will be stored electronically via a secure, cloud-based CRM system and will not be used for any other purpose.
Money Laundering Reporting Officer:
Name: RONIKA PANDYA (Co-founder & COO)
Address: DESIGNER KIDS CLUB GROUP LTD, 167-169 Great Portland Street, 5th Floor, London, England, W1W 5PF
Mobile: 0330 383 0046
Email: hello@designerkidsclub.com
ETHICAL SOURCING POLICY
As a reputable and trusted business committed to offering its customers high quality products, DKC recognises its obligation to ensure that suppliers are operating ethically.
We expect our suppliers to consistently provide an environment which protects their employees’ health and safety and basic human rights.
All suppliers are expected to comply with their national employment laws and regulations with particular regard to:
• Minimum age of employment
• Freely chosen employment
• Health and safety
• Freedom of association and the right to collective bargaining
• No discrimination
• No harsh or inhumane treatment
• Working hours
• Rates of pay
• Terms of employment
DKC will never knowingly source stock from countries which are in breach of the above principles. We also look to our suppliers to instil these principles when dealing with their own supply base.
Because of the sometimes complex nature of our suppliers’ supply chain, it is not always possible to monitor and control the conditions of each individual involved in the production of our products. However, as DKC continues to grow, it recognises the importance of being proactive and doing everything within its power to support the rights of those involved in the manufacture of its goods.
OVERVIEW
We are DKC, also known as Designer Kids Club, and we operate the website and marketplace www.designerkidsclub.com. Designer Kids Club Ltd is a company registered in the United Kingdom under company number 15507491 and is owned by our holding company, Designer Kids Club Group Ltd (company number 16121764). Our registered office address is 167-169 Great Portland Street, 5th Floor, London, England, W1W 5PF. Our VAT number is 471516494. Our EORI number is GB471516494000.
DKC and the DKC logo are trademarks of Designer Kids Club Ltd and are registered in numerous jurisdictions around the world.
© Copyright 2024 Designer Kids Club. All rights reserved.
®️ DKC Trademark Registration UK00004043949
If you wish to contact us, you can reach our team on 03303830046 or by emailing us at hello@designerkidsclub.com.
Throughout the site, the terms “we”, “us”, “our” and “DKC” refer to Designer Kids Club. Designer Kids Club offers this website, including all information, tools and services available from this site to you, the user, conditioned upon your acceptance of all terms, conditions, policies and notices stated here.
By visiting our site and/or purchasing something from us, you engage in our “Service” and agree to be bound by the following terms and conditions (“Website Terms of Service”, “Terms”), including those additional terms and conditions and policies referenced herein and/or available by hyperlink. These Terms of Service apply to all users of the site, including without limitation users who are browsers, vendors, customers, merchants and/or contributors of content.
Please read these Terms of Service carefully before accessing or using our website. By accessing or using any part of the site, you agree to be bound by these Terms of Service. If you do not agree to all the terms and conditions of this agreement, then you may not access the website or use any services. If these Terms of Service are considered an offer, acceptance is expressly limited to these Terms of Service.
Any new features or tools which are added to the current store shall also be subject to the Terms of Service. You can review the most current version of the Terms of Service at any time on this page. We may update or replace any part of these Terms of Service by posting the revised version on our website. It is your responsibility to check this page periodically for changes. Your continued use of or access to the website following the posting of any changes constitutes acceptance of those changes.
Our store is hosted on GoDaddy.com. Our platform is custom built, which allows us to provide you with an extended range of online e-commerce services and products.
SECTION 1 - ONLINE STORE TERMS
By agreeing to these Terms of Service, you represent that you are at least the age of majority in your state or province of residence, or that you are the age of majority in your state or province of residence and you have given us your consent to allow any of your minor dependents to use this site.
You may not use our products for any illegal or unauthorized purpose nor may you, in the use of the Service, violate any laws in your jurisdiction (including but not limited to copyright laws).
You must not transmit any worms or viruses or any code of a destructive nature.
A breach or violation of any of the Terms will result in an immediate termination of your Services.
SECTION 2 - GENERAL CONDITIONS
We reserve the right to refuse service to anyone for any reason at any time.
You understand that your content (not including credit card information) may be transferred unencrypted and involve (a) transmissions over various networks, and (b) changes to conform and adapt to technical requirements of connecting networks or devices. Credit card information is always encrypted during transfer over networks.
You agree not to reproduce, duplicate, copy, sell, resell or exploit any portion of the Service, use of the Service or access to the Service, or any contact on the website through which the Service is provided, without express written permission from us.
The headings used in this agreement are included for convenience only and will not limit or otherwise affect these Terms.
SECTION 3 - ACCURACY, COMPLETENESS AND TIMELINESS OF INFORMATION
We are not responsible if information made available on this site is not accurate, complete or current. The material on this site is provided for general information only and should not be relied upon or used as the sole basis for making decisions without consulting primary, more accurate, more complete or more timely sources of information. Any reliance on the material on this site is at your own risk.
This site may contain certain historical information. Historical information is not current and is provided for your reference only. We reserve the right to modify the contents of this site at any time, but we have no obligation to update any information on our site. You agree that it is your responsibility to monitor changes to our site.
SECTION 4 - MODIFICATIONS TO THE SERVICE AND PRICES
Prices for our products are subject to change without notice.
We reserve the right at any time to modify or discontinue the Service (or any part or content thereof) without notice.
We shall not be liable to you or to any third party for any modification, price change, suspension or discontinuance of the Service.
SECTION 5 - PRODUCTS OR SERVICES
Certain products or services may be available exclusively online through the website. These products or services may have limited quantities and are subject to return or exchange only according to our Returns Policy. Some items are not eligible for returns or exchanges. These will be clearly advertised as non-returnable and/or non-refundable. These tend to be products that we sell on behalf of private sellers and VIP consignments.
We have made every effort to display as accurately as possible the colours and images of our products that appear in the store. We cannot guarantee that your computer monitor's display of any colour will be accurate.
We reserve the right, but are not obligated, to limit the sales of our products or Services to any person, geographic region or jurisdiction. We may exercise this right on a case-by-case basis. We reserve the right to limit the quantities of any products or services that we offer. All descriptions of products or product pricing are subject to change at any time without notice, at our sole discretion. We reserve the right to discontinue any product at any time. Any offer for any product or service made on this site is void where prohibited.
We do not warrant that the quality of any products, services, information or other material purchased or obtained by you will meet your expectations, or that any errors in the Service will be corrected.
SECTION 5.1 CONSUMER RIGHTS, RETURNS & CANCELLATION (STATUTORY RIGHTS
Nothing in these Terms affects your statutory rights under the Consumer Rights Act 2015 or the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013.
Right to Cancel (Cooling-Off Period)
If you purchase an item from DKC as a consumer, you have the legal right to cancel your order within 14 days after the date you receive the item. You must notify us of your decision to cancel within this period.
You then have a further 14 days to return the item to us.
Goods Excluded From the Right to Cancel
Certain categories of goods are exempt from the legal right to cancel, including but not limited to:
• Items that are sealed for hygiene reasons where the seal has been broken
• Personalised or customised items
• Items that by their nature cannot be returned
Any such exclusions will be clearly stated on the relevant product page.
Returns Under Our Returns Policy
In addition to your statutory rights, we offer a Returns Policy which may give you additional or alternative rights to return items. This policy sits alongside your statutory rights and does not replace them.
Condition of Returned Goods
You are responsible for taking reasonable care of the goods while they are in your possession. You may inspect the goods as you would in a retail store, but any diminished value caused by handling beyond what is reasonably necessary may be deducted from your refund.
Refunds
Where you cancel in accordance with your statutory rights, you will receive a refund of the price paid for the item and the standard delivery cost (if applicable). Refunds will be processed using the same payment method you used for the original purchase, unless otherwise agreed.
Faulty Goods
If a product is faulty, misdescribed or otherwise not in conformity with your consumer rights, you are entitled to a repair, replacement or refund in accordance with the Consumer Rights Act 2015.
This applies whether the item is new, preloved, consigned, or sold through our marketplace.
SECTION 5.2 – CREDIT, WALLET BALANCES & PROMOTIONAL CODES
DKC Credit & Wallet Balances
Where you receive DKC credit (including consignment earnings, rental returns, goodwill credit or promotional credit):
• Credit has no cash value and cannot be exchanged for cash.
• Credit may only be used on eligible purchases on the DKC platform.
• Credit cannot be transferred between accounts unless expressly permitted.
• Expiry dates (where applicable) will be stated in your account.
Promotional Codes
Promotional codes and offers:
• Must be used within the stated validity period;
• Cannot be used in conjunction with other promotions unless stated;
• Cannot be applied retrospectively to previous purchases;
• May exclude specific products or categories.
If a promo code is misused or used fraudulently, DKC may cancel the order or revoke the discount.
SECTION 5.3 – PRICING ERRORS & OBVIOUS MISTAKES
Despite our best efforts, pricing or product information may occasionally be incorrect.
If we discover an error in the price or description of a product you ordered:
- We are not obliged to accept or fulfil an order for an item that has been advertised at an incorrect price.
- We may cancel the order and refund any amounts already paid.
- If the correct price is higher than the price displayed, we will contact you to confirm whether you wish to proceed at the correct price.
SECTION 6 - ACCURACY OF BILLING AND ACCOUNT INFORMATION
We reserve the right to refuse any order you place with us. We may, in our sole discretion, limit or cancel quantities purchased per person, per household or per order. These restrictions may include orders placed by or under the same customer account, the same credit card, and/or orders that use the same billing and/or shipping address.
In the event that we make a change to or cancel an order, we may attempt to notify you by contacting the email and/or billing address or phone number provided at the time the order was made. We reserve the right to limit or prohibit orders that, in our sole judgement, appear to be placed by dealers, resellers or distributors.
You agree to provide current, complete and accurate purchase and account information for all purchases made at our store. You agree to promptly update your account and other information, including your email address and credit card numbers and expiry dates, so that we can complete your transactions and contact you as needed.
For more detail, please review our Returns Policy.
SECTION 7 - OPTIONAL TOOLS
We may provide you with access to third-party tools over which we neither monitor nor have any control nor input.
You acknowledge and agree that we provide access to such tools “as is” and “as available” without any warranties, representations or conditions of any kind and without any endorsement. We shall have no liability whatsoever arising from or relating to your use of optional third-party tools.
Any use by you of optional tools offered through the site is entirely at your own risk and discretion, and you should ensure that you are familiar with and approve of the terms on which tools are provided by the relevant third-party provider(s).
We may also, in the future, offer new services and/or features through the website (including the release of new tools and resources). Such new features and/or services shall also be subject to these Terms of Service.
SECTION 8 - THIRD-PARTY LINKS
Certain content, products and services available via our Service may include materials from third parties.
Third-party links on this site may direct you to third-party websites that are not affiliated with us. We are not responsible for examining or evaluating the content or accuracy, and we do not warrant and will not have any liability or responsibility for any third-party materials or websites, or for any other materials, products or services of third parties.
We are not liable for any harm or damages related to the purchase or use of goods, services, resources, content or any other transactions made in connection with any third-party websites. Please review carefully the third party’s policies and practices, and make sure you understand them before you engage in any transaction. Complaints, claims, concerns or questions regarding third-party products should be directed to the third party.
SECTION 9 - USER COMMENTS, FEEDBACK AND OTHER SUBMISSIONS
If, at our request, you send certain specific submissions (for example contest entries) or, without a request from us, you send creative ideas, suggestions, proposals, plans or other materials, whether online, by email, by postal mail or otherwise (collectively, “comments”), you agree that we may, at any time, without restriction, edit, copy, publish, distribute, translate and otherwise use in any medium any comments that you forward to us. We are and shall be under no obligation (1) to maintain any comments in confidence, (2) to pay compensation for any comments, or (3) to respond to any comments.
We may, but have no obligation to, monitor, edit or remove content that we determine in our sole discretion is unlawful, offensive, threatening, libellous, defamatory, pornographic, obscene or otherwise objectionable, or that violates any party’s intellectual property or these Terms of Service.
You agree that your comments will not violate any right of any third party, including copyright, trademark, privacy, personality or other personal or proprietary right. You further agree that your comments will not contain libellous or otherwise unlawful, abusive or obscene material, or contain any computer virus or other malware that could in any way affect the operation of the Service or any related website. You may not use a false email address, pretend to be someone other than yourself or otherwise mislead us or third parties as to the origin of any comments. You are solely responsible for any comments you make and their accuracy. We take no responsibility and assume no liability for any comments posted by you or any third party.
SECTION 10 - PERSONAL INFORMATION
Your submission of personal information through the store is governed by our Privacy Policy. To view our Privacy Policy, please see the Privacy Policy page on our website.
Your Right to Erasure & Account Deletion
You may request deletion of your account and personal information at any time.
When we process a deletion request, we remove:
• Account profile and login details
• Wardrobe items, valuations, preferences, search history
• Communications and app personalisation
• Any data no longer needed for legal purposes
We may retain certain information where required by law, including:
• Order history and invoices
• Payment and tax records
• Fraud prevention and chargeback logs
These are securely stored and never used for marketing.
Deletion timeline: 5–10 business days
Identity verification: may be required
Active transactions: must be completed before deletion
You may request deletion through:
• Our Delete Account page: https://designerkidsclub.com/pages/delete-account-submission
• Emailing us at hello@designerkidsclub.com
• Via your account, under Personal Details, by selecting “Delete my account”
Once deleted, accounts cannot be recovered.
SECTION 11 - ERRORS, INACCURACIES AND OMISSIONS
Occasionally, there may be information on our site or in the Service that contains typographical errors, inaccuracies or omissions that may relate to product descriptions, pricing, promotions, offers, product shipping charges, transit times and availability. We reserve the right to correct any errors, inaccuracies or omissions, and to change or update information or cancel orders if any information in the Service or on any related website is inaccurate at any time, without prior notice (including after you have submitted your order).
We undertake no obligation to update, amend or clarify information in the Service or on any related website, including, without limitation, pricing information, except as required by law. No specified update or refresh date applied in the Service or on any related website should be taken to indicate that all information in the Service or on any related website has been modified or updated.
SECTION 12 - PROHIBITED USES
In addition to other prohibitions as set forth in the Terms of Service, you are prohibited from using the site or its content:
(a) for any unlawful purpose;
(b) to solicit others to perform or participate in any unlawful acts;
(c) to violate any international, federal, provincial or state regulations, rules, laws or local ordinances;
(d) to infringe upon or violate our intellectual property rights or the intellectual property rights of others;
(e) to harass, abuse, insult, harm, defame, slander, disparage, intimidate or discriminate based on gender, sexual orientation, religion, ethnicity, race, age, national origin or disability;
(f) to submit false or misleading information;
(g) to upload or transmit viruses or any other type of malicious code that will or may be used in any way that will affect the functionality or operation of the Service or of any related website, other websites or the Internet;
(h) to collect or track the personal information of others;
(i) to spam, phish, pharm, pretext, spider, crawl or scrape;
(j) for any obscene or immoral purpose; or
(k) to interfere with or circumvent the security features of the Service or any related website, other websites or the Internet.
We reserve the right to terminate your use of the Service or any related website for violating any of the prohibited uses.
SECTION 13 - DISCLAIMER OF WARRANTIES; LIMITATION OF LIABILITY, IP/COPYRIGHT
We do not guarantee, represent or warrant that your use of our Service will be uninterrupted, timely, secure or error free.
We do not warrant that the results that may be obtained from the use of the Service will be accurate or reliable.
You agree that from time to time we may remove the Service for indefinite periods of time or cancel the Service at any time, without notice to you.
You expressly agree that your use of, or inability to use, the Service is at your sole risk. The Service and all products and services delivered to you through the Service are (except as expressly stated by us) provided “as is” and “as available” for your use, without any representation, warranties or conditions of any kind, either express or implied, including all implied warranties or conditions of merchantability, merchantable quality, fitness for a particular purpose, durability, title and non-infringement.
In no case shall DKC, our directors, officers, employees, affiliates, agents, contractors, interns, suppliers, service providers or licensors be liable for any injury, loss, claim or any direct, indirect, incidental, punitive, special or consequential damages of any kind, including, without limitation, lost profits, lost revenue, lost savings, loss of data, replacement costs or any similar damages, whether based in contract, tort (including negligence), strict liability or otherwise, arising from your use of any part of the Service or any products procured using the Service, or for any other claim related in any way to your use of the Service or any product, including, but not limited to, any errors or omissions in any content, or any loss or damage of any kind incurred as a result of the use of the Service or any content (or product) posted, transmitted or otherwise made available via the Service, even if advised of their possibility. Because some jurisdictions do not allow the exclusion or limitation of liability for consequential or incidental damages, in such jurisdictions our liability shall be limited to the maximum extent permitted by law.
DKC is not partnered or affiliated with any of the brands mentioned and displayed on collateral, communications or items sold, bought, hired, authenticated or sourced on or through our website, unless explicitly stated.
Our authentication is performed independently by DKC and our partners.
SECTION 14 - INDEMNIFICATION
You agree to indemnify, defend and hold harmless DKC and our parent, subsidiaries, affiliates, partners, officers, directors, agents, contractors, licensors, service providers, subcontractors, suppliers, interns and employees from any claim or demand, including reasonable attorneys’ fees, made by any third party due to or arising out of your breach of these Terms of Service or the documents they incorporate by reference, or your violation of any law or the rights of a third party.
SECTION 15 - SEVERABILITY
In the event that any provision of these Terms of Service is determined to be unlawful, void or unenforceable, such provision shall nonetheless be enforceable to the fullest extent permitted by applicable law, and the unenforceable portion shall be deemed to be severed from these Terms of Service; such determination shall not affect the validity and enforceability of any other remaining provisions.
SECTION 16 - TERMINATION
The obligations and liabilities of the parties incurred prior to the termination date shall survive the termination of this agreement for all purposes.
These Terms of Service are effective unless and until terminated by either you or us. You may terminate these Terms of Service at any time by notifying us that you no longer wish to use our Services, or when you cease using our site.
If, in our sole judgement, you fail, or we suspect that you have failed, to comply with any term or provision of these Terms of Service, we may terminate this agreement at any time without notice, and you will remain liable for all amounts due up to and including the date of termination, and/or we may accordingly deny you access to our Services (or any part thereof).
SECTION 17 - ENTIRE AGREEMENT
The failure of us to exercise or enforce any right or provision of these Terms of Service shall not constitute a waiver of such right or provision.
These Terms of Service and any policies or operating rules posted by us on this site or in respect to the Service constitute the entire agreement and understanding between you and us and govern your use of the Service, superseding any prior or contemporaneous agreements, communications and proposals, whether oral or written, between you and us (including, but not limited to, any prior versions of the Terms of Service).
Any ambiguities in the interpretation of these Terms of Service shall not be construed against the drafting party.
SECTION 18 - GOVERNING LAW
These Terms of Service and any separate agreements whereby we provide you Services are governed by and construed in accordance with the laws of England and Wales.
The courts of England and Wales shall have exclusive jurisdiction over any dispute relating to these Terms or your use of the Service.
Nothing in these Terms shall affect your statutory rights as a consumer under the laws of England and Wales.
SECTION 19 - CHANGES TO TERMS OF SERVICE
You can review the most current version of the Terms of Service at any time on this page.
We reserve the right, at our sole discretion, to update, change or replace any part of these Terms of Service by posting updates and changes to our website. It is your responsibility to check our website periodically for changes. Your continued use of or access to our website or the Service following the posting of any changes to these Terms of Service constitutes acceptance of those changes.
SECTION 20 - CONTACT INFORMATION
Questions about the Terms of Service should be sent to us at hello@designerkidsclub.com.
SECTION 21 - INTELLECTUAL PROPERTY RIGHTS
Our Intellectual Property Rights
We own our intellectual property. You may only use the Service as authorised in this agreement and you may not copy, modify or otherwise use our name and logo except as permitted.
DKC retains all rights to our intellectual property. This includes the Service Content (as defined in this section) as well as the DKC name, logos, product or service names, slogans, trade dress and any trademarks or service marks (“DKC Trademarks”).
All Content on the Service, including its look and feel (“Service Content”), is owned by DKC or its licensors and is protected by copyright, patent, trademark, trade secret or other proprietary rights and laws. You agree you will not copy, modify, scrape, distribute, create derivative works from or otherwise use the Service Content unless explicitly authorised by this agreement. Any use of the Service, including the Service Content, other than as specifically authorised herein is strictly prohibited.
All goodwill generated from the use of DKC Trademarks will inure to our exclusive benefit. Any rights not expressly granted herein are reserved by DKC. Other company, product and service names and logos used and displayed via the Service are the property of their respective owners. Reference to any products, services, processes or other information by company, product or service names and logos does not constitute or imply endorsement, sponsorship or recommendation by us.
DKC and the DKC logo are trademarks of Designer Kids Club Ltd and are registered in numerous jurisdictions around the world.
© Copyright 2024 Designer Kids Club. All rights reserved.
®️ DKC Trademark Registration UK00004043949
NOTICE AND TAKEDOWN
The DKC Notice and Takedown form allows owners of intellectual property rights to notify DKC of alleged infringements of their rights. DKC aims to deal with notifications of intellectual property infringements expeditiously by removing or disabling access to the allegedly infringing content, if appropriate. Completing this form is the quickest way for us to address your concerns. Once you have submitted your notification, we will investigate the matter as a priority and be in touch with you as soon as possible.
ANTI-MONEY LAUNDERING POLICY
DKC is committed to ensuring that it has adequate controls to counter money laundering and terrorist financing activities, in accordance with the Money Laundering, Terrorist Financing & Transfer of Funds (Information on the Payer) Regulations 2017 and any subsequent amendments.
HOW WE MANAGE RISK
Risk Assessment
The Money Laundering Regulations require us to risk assess our business relationships in order to understand our customers and identify behaviour and circumstances that may indicate a higher risk of money laundering and terrorist financing. DKC has undertaken and documented a thorough risk assessment, and we have implemented appropriate policies and procedures to minimise this risk.
Training
DKC is committed to staff training in anti-money laundering legislation to ensure our team is aware of the risks of money laundering and terrorist financing, the relevant legislation and their responsibilities under that legislation, and that they are fully trained in our procedures and in how to identify and deal with potential money laundering or terrorist financing. This training is delivered to new employees as part of the onboarding process and via ongoing group training sessions and communications thereafter.
Auditing
Documented compliance audits are carried out at regular intervals. All customer due diligence is carried out at a geographical level that is approved by a centralised administration department on a regular basis, before the business relationship with the client or counterparty to the transaction commences. Any remedial action and/or further training required is identified and implemented in a timely fashion.
CUSTOMER DUE DILIGENCE (CDD) MEASURES
The Individual
Adherence to the approved due diligence identification procedures on every occasion will mitigate the risks of our business being used to launder money or fund terrorism. For this purpose, we may use a third-party electronic verification solution which uses next-generation technology to verify the identity of an individual and the authenticity of the identity document provided. Proof of ownership (where relevant) is also carried out electronically as part of our standard CDD process. Where the electronic verification process is unsuccessful or inconclusive, we will collect documents, as stipulated within the current regulatory guidance.
A Company or Other Legal Structure
For customers who are not private individuals, such as corporate customers and private companies, we will take all reasonable steps to identify the ultimate owner and all beneficial owners and carry out CDD on those individuals identified, as described above. We will also obtain and hold on file official/company documents, as detailed below.
A company (including a UK LLP) which is not listed on a regulated market such as the London Stock Exchange:
- Copy of the Certificate of Incorporation
- Copy of the most recent filed audited accounts
- Details of the current company officers (directors, company secretary and shareholders)
A company (including a UK LLP) which is listed on a regulated market such as the London Stock Exchange:
- A copy of a dated page from the website of the relevant stock exchange; or
- A photocopy of the listing in a reputable daily newspaper
A trust:
- Trust deed
- List of trustees
- List of beneficiaries
SUSPICIOUS ACTIVITY REPORTING
The staff member dealing with the individual or transaction will notify the Money Laundering Reporting Officer (MLRO) or Deputy MLRO if they have reason to suspect that a person may be engaged in money laundering and/or terrorist financing. The MLRO and/or Deputy MLRO will review the information and make a final judgement as to whether or not to submit a Suspicious Activity Report (SAR) to the National Crime Agency. Any decision to submit a SAR will be confidential and not shared with the subject or any member of staff. Contact details for the appointed MLRO and Deputy MLRO are provided below.
RECORD KEEPING
In accordance with current legislation, records of all customer due diligence will be retained for at least five years from the end of the business relationship or five years from the date the transaction was completed. The purpose of keeping these records is to demonstrate the business’s compliance with the regulations and to aid any resulting investigations.
The personal data we are obliged to collect under these regulations is necessary in order to exercise a public function that is in the public interest, and we cannot lawfully delete it, even if requested under GDPR legislation, until this period has lapsed.
In consideration of our carbon footprint, copies of all personal data and any documents procured for the purposes of identity verification will be stored electronically via a secure, cloud-based CRM system and will not be used for any other purpose.
Money Laundering Reporting Officer:
Name: RONIKA PANDYA (Co-founder & COO)
Address: DESIGNER KIDS CLUB GROUP LTD, 167-169 Great Portland Street, 5th Floor, London, England, W1W 5PF
Mobile: 0330 383 0046
Email: hello@designerkidsclub.com
ETHICAL SOURCING POLICY
As a reputable and trusted business committed to offering its customers high quality products, DKC recognises its obligation to ensure that suppliers are operating ethically.
We expect our suppliers to consistently provide an environment which protects their employees’ health and safety and basic human rights.
All suppliers are expected to comply with their national employment laws and regulations with particular regard to:
• Minimum age of employment
• Freely chosen employment
• Health and safety
• Freedom of association and the right to collective bargaining
• No discrimination
• No harsh or inhumane treatment
• Working hours
• Rates of pay
• Terms of employment
DKC will never knowingly source stock from countries which are in breach of the above principles. We also look to our suppliers to instil these principles when dealing with their own supply base.
Because of the sometimes complex nature of our suppliers’ supply chain, it is not always possible to monitor and control the conditions of each individual involved in the production of our products. However, as DKC continues to grow, it recognises the importance of being proactive and doing everything within its power to support the rights of those involved in the manufacture of its goods.