BUYER TERMS

Last updated: [12/10/2025 V1.2]

1. Introduction

1.1 These Buyer Terms and Conditions set out the terms on which Designer Kids Club Ltd provides access to and sells goods via the Platform.

1.2 Designer Kids Club Ltd is a company registered in England and Wales with company number 15507491 and registered office at 167 to 169 Great Portland Street, Fifth Floor, London W1W 5PF.

1.3 By purchasing through Designer Kids Club you agree to these Terms together with our Privacy Policy, Cookie Policy, Website Terms of Use and Returns Policy.

1.4 If you do not agree with these Terms you must not purchase Items from our Platform.

1.5 These Terms apply to all sales made through our website, mobile application, live selling events, social commerce channels and any other service operated by Designer Kids Club.


2. Definitions

Buyer means the person purchasing an Item via the Platform.

Platform means the Designer Kids Club website, mobile app, live commerce channels, or any technology provided by us for the sale of Items.

Item means any product listed for sale on the Platform.

Preloved Item means an item that has been previously owned and authenticated by Designer Kids Club.

Brand New or Special Order Item means a new product sourced specifically upon order.

Secret Sale or Exclusive Buy In Item means new or nearly new product offered at special release or private sale pricing.

Final Sale Item means an Item sold without a change of mind return right.

We or Us or DKC means Designer Kids Club Ltd.


3. Role of Designer Kids Club

3.1 Designer Kids Club acts as the seller of record for all Items on the Platform.

3.2 All Items are owned or lawfully controlled by Designer Kids Club at the point of sale.

3.3 You contract directly with Designer Kids Club and not with any consignor, supplier or other third party.

3.4 Buyer personal details are not shared with consignors or partners unless required by law.


4. Eligibility and Accounts

4.1 You must be at least eighteen years of age to purchase through the Platform.

4.2 You agree to provide accurate and complete information.

4.3 We may suspend or terminate your account if we suspect misuse, fraud or breach of these Terms.


5. Item Categories and Condition

5.1 Items are offered in three categories:

a. Preloved Items that are authenticated and graded

b. Brand New or Special Order Items

c. Secret Sale or Exclusive Buy In Items

5.2 Condition grades for preloved Items are displayed on the product page.

5.3 Minor colour, texture or finish variations will not constitute mis description.


6. Pricing and Payment

6.1 Prices include VAT where applicable.

6.2 Delivery charges and import duties where relevant will be shown at checkout.

6.3 We accept major debit and credit cards, Apple Pay, Google Pay, PayPal and Buy Now Pay Later options where offered.

6.4 Payment providers operate under their own terms and eligibility rules.

 

7. Order Process

7.1 Placing an Item in your basket does not reserve it.

7.2 Your order is an offer to purchase an Item.

7.3 A contract forms only when we accept your order by dispatch confirmation.

7.4 We may refuse or cancel an order for reasons including payment failure, fraud risk or stock unavailability.


8. Delivery and Risk

8.1 Delivery estimates shown at checkout are guidance only.

8.2 Items may be delivered in separate parcels without extra charge.

8.3 Risk passes to you upon delivery at the address or authorised collection location selected by you.

8.4 Standard shipping insurance applies as set out in our Shipping Policy. Higher value Items may require enhanced insurance.

8.5 If you enter an incorrect address or fail to collect your parcel you are responsible for redelivery costs.


9. Authenticity and Quality

9.1 All Preloved Items undergo authentication and inspection.

9.2 All Brand New Items are sourced from vetted and approved suppliers.

9.3 If you believe an Item is not authentic you must contact us immediately and cooperate fully with any review.

9.4 If an Item is proven inauthentic you will receive a full refund.


10. Returns and Refunds

10.1 Change of Mind Returns

You may request a return within fourteen days of delivery provided that:

• Item is unused, unworn and unwashed

• All Designer Kids Club and brand tags remain attached

• Packaging, accessories and authenticity elements are included

• Item shows no wear, marks, stains, scent, stretching or alteration

Return shipping is the responsibility of the Buyer and is deducted from the refund unless the Buyer chooses to purchase their own tracked return label.

10.2 Inspection

Refunds are issued only after inspection confirms the Item is returned in original condition.

10.3 Faulty or Mis Described Goods

If the Item is faulty or materially mis described:

• Return shipping will be covered by Designer Kids Club

• A full refund will be issued to original payment method

• You must notify us within fourteen days of delivery

10.4 Non Returnable Items

Due to hygiene or safety reasons the following cannot be returned:

• Underwear

• Swimwear

• Socks and tights

• Hair accessories and hats

• Items with broken or removed hygiene seals

• Cosmetics and sealed personal care items

10.5 Final Sale Items

The following are Final Sale and not eligible for change of mind returns:

• Secret Sale, Exclusive Buy In or Live Sell Items

• Brand New Special Order Items

• Items clearly marked as Final Sale

• Items purchased with limited time promotions where stated

These items may be returned only if faulty.

10.6 Rejected Returns

We may refuse or reduce a refund if returned Items show wear, damage, missing tags or missing packaging.


11. Buyer Conduct

11.1 We may review accounts for excessive returns, fraudulent claims or suspicious behaviour.

11.2 We may restrict accounts or cancel orders where there is abuse of the service.


12. Liability

12.1 Nothing in these Terms limits statutory consumer rights.

12.2 Our liability is limited to the value of the Item purchased.

12.3 We are not responsible for delays caused by events outside our control.


13. Data Protection

13.1 We process personal data in accordance with our Privacy Policy.

13.2 Buyer details are not shared with consignors.


14. Amendments

We may update these Terms at any time. The version in force at the time of purchase applies.


15. Governing Law

These Terms are governed by the laws of England and Wales and disputes shall be subject to the exclusive jurisdiction of the courts of England and Wales.